Customer Experience Lead - Weekend Work

Job Title:

Event Customer Experience Lead
Location:

Indianapolis, USA

About FAT Karting League
FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success — on and off the track.

As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast‑paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.

Role Summary
We are looking for an energetic and customer‑focused Event Customer Experience Lead to support the growth of our youth karting programmes in Indianapolis. This part‑time weekend role is ideal for someone who enjoys building relationships, delivering exceptional customer experiences, and working within a fast‑paced live events environment.

You will play a key role in converting warm enquiries into confirmed bookings through consultative conversations with parents and customers, while also acting as the main point of contact during race weekends. From event administration and customer communication to upselling future events and supporting community engagement, this role is central to delivering a premium FAT Karting experience.

This is a fantastic opportunity for someone who thrives in an energetic environment, enjoys interacting with people, and wants to be part of an ambitious motorsport business with long‑term growth opportunities.

Key Responsibilities
Lead Conversion & Sales

Build trusted relationships with parents and customers throughout the youth karting sign‑up journey

Convert warm enquiries into confirmed programme bookings

Handle objections confidently and provide clear, accurate programme information

Identify opportunities to upsell future events and programmes

Event Delivery & Customer Experience

Act as the primary customer point of contact during events

Manage sign‑on processes and maintain accurate customer details within Alpha Timing

Communicate event schedules, updates, and important information clearly and professionally

Capture and document customer feedback to support service improvement

Escalate operational issues promptly to the Event Manager or Hub Manager

Deliver a high standard of customer experience at every event touchpoint

Community & Brand Engagement

Support social media content creation through capturing photos and videos during events

Represent FAT Karting League positively within the local community

Help build strong relationships with drivers, parents, and local supporters

Process Improvement & Operational Support

Contribute ideas to improve customer service and sales processes

Support continuous improvement across event operations and administration

Ensure CRM and event data is accurate and maintained to a high standard

Qualifications and Experience
Essential

Experience in a customer‑facing role involving enquiries, bookings, or sales conversations

Strong communication skills with the ability to build rapport quickly

Confident and professional approach to customer interactions

Ability to manage customer expectations and resolve objections effectively

Comfortable working in fast‑paced environments where priorities can change quickly

Strong attention to detail and organisational skills

Confident using digital systems and communication platforms

Ability to remain calm and professional during live events

Desirable

Experience in a sales or conversion‑focused environment

Experience within events, sports, hospitality, or youth programmes

Experience supporting social media or community engagement activities

Exposure to process improvement or operational support work

Passion or interest in motorsport is advantageous

Additional Information

Part‑time weekend role, primarily Friday–Sunday during scheduled events

Travel to event locations will be required as part of the role

Opportunity to grow and develop within a rapidly expanding motorsport organisation

FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.

#J-18808-Ljbffr