Program Services Supervisor

Location:

This position is eligible to telecommute from Southeast Iowa and must live in our service area. They will be required to routinely work out of our main office in Davenport to participate in meetings and workgroups.

Program Services Supervisor Overview
Child Care Resource and Referral of Southeast Iowa, a program of Community Action of Eastern Iowa, is seeking a Program Services Supervisor. CCR&R promotes quality child care by providing support, consultation, and technical assistance to child care centers and in‑home child care program. We also support families looking for child care by providing resources and information.

Responsibilities

Effectively supervising 3-5 staff in their roles at CCR&R with the goal of quality, affordable, accessible child care throughout our 19‑county region.

Advocating for quality child care in Iowa through conversations with community members, employers and early childhood partners.

Support the professional development opportunities of registered home child care providers, child care center directors and all child care staff.

Maintain accurate data on child care programs, including up‑to‑date vacancies. Assist with CCR&R reports and tracking of performance measures.

Desired Qualifications

Effective interpersonal skills for working with the CCR&R team, child care providers, child care program administrators, and the general public.

Knowledge of high‑quality early child care and education practices.

Office organizational skills with attention to detail and understanding of common computer applications.

Leadership skills needed to support staff in meeting program goals and expectations.

Effective skills in conflict resolution and problem solving.

Effective skills to foster the professional development of others.

Commitment to collaborating in a team environment.

Self‑motivating and able to manage work independently.

Required Education: Bachelor’s degree in Business, Early Childhood, Family Services, or other related degree and experience in collecting and analyzing data for statistical reports.

Benefits

Paid leave time and paid holidays.

Health, Dental, Vision, Life, and Disability Insurance Packages.

Flexible daytime schedule and the ability to telecommute.

About Us
Child Care Resource & Referral (CCR&R) of Southeast Iowa is part of a statewide network that supports quality care throughout the state of Iowa. CCR&R provides child care providers with training, technical assistance, and resources that support regulatory compliance and continuous quality improvement. The program also contributes to recruitment and retention by helping providers start new programs, strengthen business practices, and sustain operations over time. Through these efforts, along with working with area employers and businesses, CCR&R increases access to high‑quality child care options for Iowa children and families.

Community Action of Eastern Iowa (CAEI) is a nonprofit agency that works to empower individuals and families to overcome barriers and achieve lasting self‑sufficiency. The organization delivers a broad range of services—such as Head Start and Early Head Start, energy assistance, weatherization, food and family development programs, and child care supports—that address both immediate needs and long‑term stability. Through respectful, community‑based partnerships, CAEI helps individuals build skills, strengthen financial security, and create pathways to opportunity.

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