Audio Visual Specialist

The Audio Visual Specialist will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on‑premises support for AVI‑SPL customers at customer site(s) with the end goal of delivering a world‑class Customer Service experience.

Who We Are
AVI‑SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which includes award‑winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What you’ll do
The Audio Visual Specialist will partner with the Customer, management team, Global Helpdesk, and SIG teams to provide on‑premises support for AVI‑SPL customers at their site(s) with the end goal of delivering a world‑class Customer Service experience.

Day‑to‑Day Responsibilities

Provide startup and dedicated Audio Visual support for meetings and events.

Set up and break down AV technology in conference spaces, meeting rooms, training rooms, and labs to meet the customer’s meeting and event needs.

Provide white‑glove customer service to customers, clients, and guests.

Perform preventative maintenance tasks to help maintain customer spaces, including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components.

Perform support tasks in a timely and quality‑conscious manner, including meeting support, installing non‑complex AV components, and video/audio recording support where applicable.

Provide consultation and guidance to customers regarding the technological needs for their upcoming meetings.

Document job site work and provide client training on the AV technology as needed.

Collaborate with internal and external teams in a professional manner that reflects the values of AVI‑SPL.

Understand and adhere to local safety standards for all site duties.

Occasional after‑hours and Saturday overtime.

Travel to various job sites as required.

Items to Consider

AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

This position will generally work on customer sites and may involve a construction‑site type of work environment.

Must‑Haves

Ability to provide a white‑glove customer experience.

Ability to effectively communicate with employees, customers, and colleagues.

Ability to use hand and power tools in a safe and efficient manner, including soldering and crimping connectors.

Ability to work independently and meet deadlines.

Intermediate computer knowledge.

Knowledge of basic signal flow for audio, video, and control.

Valid Driver’s License and a Motor Vehicle Record that meets AVI‑SPL driving standards.

Minimum of a high school diploma or equivalent.

Minimum of 1–3 years of audiovisual integration or support experience, preferred.

What We’re Looking For

Strong customer‑service orientation.

Excellent written and verbal communication skills.

Hands‑on technical ability with AV equipment and software.

Adaptability to changing environments and customer demands.

Self‑motivation and the ability to work independently.

Basic knowledge of audio, video, and control signal flow.

Valid driver’s license and clean driving record.

Postsecondary education or equivalent work experience.

Prior experience in audiovisual integration or support is preferred.

Nice‑to‑Haves

Formal education in electronics, technology, or related field.

Experience with video editing using an NLE program (Adobe Premiere, Final Cut, DaVinci Resolve, etc.).

Preferred external training in:

Microsoft Teams and/or Zoom

Lenovo Tap

Q‑SYS

AMX Intro to Networking for AV Professionals

Crestron Professional Installation

Exton AV Associate Certification

AVIXA Quick Start to the Audio‑Visual Industry

AVIXA CTS General Certification

Benefits

Medical benefits, including vision and dental.

Paid holidays, sick days, and personal days.

Enjoyable and dynamic company culture.

Training and professional development opportunities.

EEO Statement
AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer, VEVRAA Federal Contractor.

Compensation
Hourly: $33.65/hr – $36.06/hr

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