Customer Lifecycle Specialist

Driving customer engagement and revenue growth, the full-time remote Customer Lifecycle Specialist will sell cybersecurity products and services to existing clients, ensuring a positive customer experience through proactive outreach and relationship management.
Key responsibilities

Sell SonicWall software and hardware products to existing customers via outbound calls and correspondence
Build relationships with customers by articulating the value proposition of products and services while identifying upsell and cross-sell opportunities
Collaborate with field sales, support, and marketing teams to enhance customer retention and satisfaction throughout the product lifecycle

Required qualifications

2-4 years of experience in Customer Success, Renewals, Account Management, or Sales
Proven track record of driving customer retention, upsell, and renewal metrics
Experience working with channel partners, distributors, or reseller ecosystems
Familiarity with CRM and customer success platforms
Background in cybersecurity with the ability to learn a full range of SonicWall products and services