Sr. Director – Vendor Operations & Order Mgmt #2351

Overview
The Senior Director, Vendor Order Operations and Management is a strategic leadership role responsible for end-to-end vendor order management, supply-side operations, and forecasting across the North America supply chain. This role leads a high-performing team focused on order planning, vendor relations, and supply chain execution, ensuring product flow from vendor to customer is efficient, accurate, and aligned to business priorities. As a key cross-functional partner, this leader drives alignment across Merchandising, Finance, Technology, and Fulfillment while representing the function at the executive level.

Responsibilities
Leadership & Team Management

Build and lead a high-performing team across order planning, forecasting, vendor management, and supply operations

Set clear goals, drive accountability, and develop talent within the team

Partner with senior leadership to attract and retain top talent

Represent vendor order management in cross-functional and executive-level initiatives

Vendor Order Management & Relations

Own the end-to-end vendor order lifecycle from PO creation through receipt and inventory availability

Establish and enforce vendor compliance standards, SLAs, and performance expectations

Lead vendor relationships and serve as the escalation point for supply disruptions and constraints

Drive vendor performance through scorecards and ongoing reviews

Supply Operations, Inventory Planning & Forecasting

Align purchase order volumes with demand forecasts, open-to-buy targets, and inventory goals

Identify and resolve supply chain bottlenecks, lead time variability, and inventory imbalances

Establish and monitor KPIs (in-stock rate, inventory turns, weeks of supply, fill rate)

Forecast receipts and manage prioritization within budget and capacity constraints

Coordinate and optimize product flow through distribution centers

Project Management & Strategic Initiatives

Lead large-scale supply chain initiatives including system implementations and process improvements

Establish structured project management practices to ensure delivery on time and within scope

Drive continuous improvement through data, technology, and process optimization

Cross-Functional Partnership & Executive Reporting

Serve as the primary liaison to Merchandising, Finance, Fulfillment, and Technology leadership

Deliver executive-level reporting on supply chain performance and strategic initiatives

Contribute to long-range planning and overall supply chain strategy

Qualifications

10+ years of experience in supply chain, inventory planning, or vendor order management

4+ years in a senior leadership role managing teams and complex operations

Deep expertise in inventory planning, vendor management, and supply chain execution within retail or consumer goods

Proven ability to lead teams and influence cross-functional stakeholders at a senior level

Strong analytical and strategic thinking skills with a focus on continuous improvement

Excellent communication and executive presence

Bachelor’s degree required (Business, Supply Chain, or related field)

Ability to travel up to ~15%

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