Story Land - Retail Operations Supervisor (Seasonal)

Story Land - Retail Operations Supervisor (Seasonal)
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are treated equally and with respect.

Roles & Responsibilities

Supervise the daily operations of the Retail and Rentals team and any other assigned departments

Lead by example, attitude, and as a representation of Story Land's core values

Act as an approachable mentor and coach to all assigned hosts

Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed

Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline

Ensure that all required meal and other breaks are being given in accordance with New Hampshire law

Assist with host scheduling and timekeeping activities

Departmental Duties

Welcome and greet all guests as they enter retail locations

Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup

Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops

Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked

Proactively communicate inventory needs to leadership before items are sold out

Collaborate with Retail Manager to merchandise stores and improve product sales

Ensure hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)

Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures

Ensure merchandise is well stocked and organized

Maximize unit visual merchandising standards

Maintain cleanliness of store areas including exteriors

Manage inventory, focusing on stock par levels, shrink and waste controls

Be on alert for possible theft

Report maintenance or safety concerns to a supervisor or manager in a timely manner

All other duties as assigned by leadership

Education & Experience

High School Diploma desired; equivalent work experience will be considered

2-3 years of previous retail or point-of-sale work experience

1+ years of previous supervisor experience leading a team of employees

Language
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

Must be at least 18 years of age to comply with New Hampshire Child Labor Laws

Ability to work a flexible schedule, including evenings, weekends, and holidays

Ability to work flexible hours that extend beyond 9 am to 6 pm

Ability to comply with all uniform policies

Valid driver’s license with a good driving record

Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to positively engage with guests to promote sales and customer satisfaction

Must be able to speak with guests directly when other retail leadership is not present

Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem‑solving abilities

Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Ability to follow direction, multi‑task, and work as part of a team as well as independently

Physical Requirements

Ability to stand, walk, and remain on feet for majority of the workday

Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to use a step ladder in a safe and proper manner

Ability to remain sedentary for periods of time, while using a computer or POS equipment

Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions

This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments

Subject to frequent interruptions and requests that may require reprioritization of activities

Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions

Some exposure to dust and chemical cleaning agents

Benefits

Flexible schedule

Ability to cross‑train and learn unique skills across various departments

Free admission to Story Land and Living Shores parks on your days off

Invitations to exclusive company‑sponsored host events throughout the season

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