Strategic Relationship Manager

Strategic Relationship Manager
Job Summary
The Strategic Relationship Manager (SRM) is responsible for the quality, health, growth and profitability of the company’s relationships with its clients by ensuring that our services and solutions are delivered in alignment with that client’s objectives and key strategies. Success is measured in client satisfaction, retention, growth, and profitability.

Essential Job Functions

The SRM is responsible for knowing the clients objectives, key strategies, and leaders and stakeholders such that Pluris is in a credible position to collaborate in further refining those strategies and developing specific initiatives and solutions that will enable the client to achieve their objectives.

Collaborating with client’s stakeholders in the successful execution of marketing-related strategies, programs, and initiatives to support the success of key business line leaders in the client’s organization. Providing results on the progress and outcome of marketing initiatives and calculating return-on-investment metrics to ensure programs meet the client’s goals.

Provide leadership to all internal delivery teams by communicating the overall objectives and strategies for the account and outlining clear initiatives and timeframes to achieve them. Specific account strategies and plans should be documented and reviewed as appropriate.

Work collaboratively to ensure appropriate direction is provided to all delivery teams and a productive two-way communication flow exists. Work as part of the delivery team responsible for:

Developing and scoping new initiatives and projects, drafting proposals, statements of work, and other activities related to selling, servicing, and delivering work to the client.

Ensuring smooth operation of all solutions, campaign operations, and other day-to-day activities required to meet the clients objectives

Ensuring that all work performed is executed within set deadlines and within established budgets

Collaborate with the teams responsible for selling and delivering strategy and analytics related projects to the client to ensure all strategies, analysis, and recommendations are accurate, appropriate, and consistent with the clients objectives

Maintain knowledge of Pluris’ products and services, those of key vendors and partners, and develop strategies for how to continually apply them to evolve and improve the quality of results and service delivered to a client.

Success Measures

Achieve revenue and profitability goals within appropriate client relationships

Continually demonstrate value to clients to ensure client satisfaction and retention

Minimum requirements

Knowledge and practical application of Solution Selling and Large Account Management methodologies, processes, and concepts is preferred

Experience with enterprise class marketing-related technologies solutions, including databases, campaign management, and business analysis tools; experience with web analytics, search, and email related tools and applications is helpful

Understanding of strategic marketing including knowledge of integrated marketing programs

Five or more years experience in large account selling and management selling preferably in a marketing services environment

Desire and ability to travel (up to 50%)

Compensation and Benefits
Pluris offers a competitive salary and an exceptional array of benefits including:

The top rated health care plan – with very low cost to employees

Uncapped 401k retirement plan match

Seasonal offsite team activities (Rowing on the Charles, sporting events, paintball, bowling, etc.)

Conditions of Employment

All job offers are contingent upon successful completion of background checks

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