Instructional Documentation Specialist and Training Facilitator (Hybrid)

About the Position
The Instructional Documentation Specialist and Facilitator is responsible for developing clear, concise learning materials and supporting facilitator‑led training sessions. The role blends instructional documentation skills with the ability to deliver engaging, interactive learning experiences.

What You Will Do

Develop and maintain high‑quality instructional documentation that supports defined processes and business needs.

Ensure content meets established quality, accessibility, and branding standards.

Create and update materials such as Quick Guides, Process Guides, Workflows, Infographics, Facilitator Guides, assessments, activity sheets, and rubrics.

Audit existing documentation and update materials to reflect current processes, policies, and systems.

Implement updates promptly based on audit findings or process changes.

Collaborate with subject matter experts, project teams, and stakeholders to gather requirements and validate content accuracy.

Ask clarifying questions to ensure documentation is complete, accurate, and aligned with defined needs.

Facilitate onboarding and bi‑weekly training sessions, presenting content clearly and adapting to diverse learning styles.

Lead discussions and activities that reinforce skills, build confidence, and support learning objectives.

Maintain learner engagement by managing group dynamics and providing clear, accurate answers to questions.

Maintain the training calendar in coordination with the lead facilitator.

Qualifications You Must Have

A university degree and minimum 5 years prior relevant experience, or an advanced degree and minimum 3 years of experience.

5+ years of experience gathering and synthesizing information from SMEs to write clear, step‑by‑step instructions, workflows, and user guides.

5+ years of experience simplifying complex or technical information for non‑technical audiences.

5+ years of experience with Microsoft Office tools, including advanced PowerPoint skills.

Qualifications We Prefer

Experience using virtual training platforms (e.g., Zoom) and interactive tools (polls, chat, breakout groups).

Experience managing SharePoint sites.

Familiarity with screen‑capture tools (e.g., Snagit).

Ability to review learning data, assessments, and feedback to improve facilitation approaches.

Knowledge of facilitation techniques that encourage participation and improve knowledge retention.

Excellent grammar, editing, and proofreading skills.

Skilled in managing group dynamics and sustaining learner focus.

Comfortable answering questions in real time and providing supportive, clear guidance.

Ability to create and maintain a positive, inclusive, and welcoming learning environment.

Strong analytical, critical‑thinking, and problem‑solving abilities.

What We Offer
Robust total rewards package including competitive salary, healthcare, wellness, retirement, and work/life benefits. Additional benefits include parental leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.

Work Location
This is a hybrid role. Candidates must reside within commuting distance of Richardson, TX; Farmington, CT; Charlotte, NC; or Cedar Rapids, IA.

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