Position: Market Sales Director Location: Memphis, TN Job Id: # of Openings: 1
Position Overview
Since opening in 1984, Shoe Sensation has focused on bringing America’s top footwear brands to growing communities in the Midwest and South. Shoe Sensation has achieved success through superior merchandise assortment, and outstanding customer service, within a well-designed and comfortably appointed store environment. The Market Sales Director is the sales driver for the market, working with Store Managers and Community Connections Directors to drive the business. This role drives store manager performance and trains all associates on sales techniques during every visit. It also analyzes and understands the conversion rates and key performance indicators for each store, holding managers accountable for their goals by building action plans and following up on the outcomes of those plans.
Primary Accountabilities / Job Responsibilities
- Train all associates on sales driving during every visit.
- Work with Outside Sales Director to analyze local markets for areas of opportunity and ensure managers are making positive impacts on the community.
- Analyze data on KPIs and conversion – hold stores accountable for hitting expected metrics.
- Report rollups from the top and bottom five stores along with action plans to the Market President weekly.
- Partner with HR Director on sales performance improvement plans for underperforming managers.
- Communicate with the merchant team when stores have aging inventory or need to transfer inventory to another store.
- Ensure store compliance in capturing customer profile information, including cell phone, name, email, and zip code.
- Attend and support local sales driving events where necessary.
- Complete the sales checklist in every store visit.
- Review and approve schedules on a weekly basis to maximize conversion.
- Report labor rollups and hold stores accountable for labor goals.
- Hold stores accountable for brand standards.
- Verify and change locks/cores with every key holder turn.
- Fill in or coordinate to fill in schedule gaps in stores.
- Coordinate with Marketing for large–scale promotional support (radio ads, videos, billboards, etc.).
Skills, Knowledge, and Qualifications
- Minimum of 2 years of sales driving experience in a retail environment as a multi‑unit market leader.
- Proficiency in the Microsoft Office suite, specifically Word and Excel.
- Strong analytical and problem‑solving skills.
- Strong organization and planning skills.
- Ability to prioritize, schedule, and meet deadlines in a fast‑paced environment.
- Ability to handle multiple activities, projects, and priorities concurrently.
- Ability to deal with ambiguity and manage changing priorities.
- Strong verbal and written communication skills.
- Ability to build relationships at all levels.
- Ability to coach and develop a team through influence.
- Ability to handle confidential and sensitive information.
- Ability to manage projects from beginning to end.
- High school diploma or GED required.
- 75% travel required.
Requirements
To perform the responsibilities of a Market Sales Director, an individual must have the ability to perform the essential duties outlined in the accountability and responsibility section of the job description satisfactorily and in accordance with Shoe Sensation, Inc. policies and any applicable laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While working, all employees will be frequently expected to stand, walk, sit, climb ladders, reach, stoop, kneel, crouch, or crawl. Employees are required to lift or move up to 25–50 pounds. Must be 18 years of age or older. Travel may be required up to 75%.
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