Channel Partner Service Manager

Channel Partner Service Manager

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.
The Channel Partner Service Manager will be the primary point of contact for our top 10 DMX Dealer and US Independent Affiliates as assigned by management. This role is the liaison between the partner and Mood internal teams to support their day-to-day request and inquiries. The Channel Partner Service Manager creates a strong relationship with the assigned Affiliate Partners to support growth and teamwork.
Essential Job Functions and Responsibilities:
Primary point of contact for top 10 Affiliates and Dealers by assignment.
Research and reconcile IA / Mood billing accounts for proper rebate expectations. This includes individual request as well as any project clean up.
Research and reconcile invoice disputes and issue credit request / rebill if required.
Collect on outstanding and past due AR for their assigned account base (US IA's only) and assist with dealer (collections made by OTC).
Coordinate with internal departments for billing, rebate, credit and/or discrepancies for resolution.
Review & reconcile reverse pass thru accounts for accuracy in billing and payment receipts.
Liaison support for service and installation request.
Projects and initiatives as assigned by management
Essential Job Qualifications:
High School (or GED) plus 2-3 years of other specialized schooling or equivalent such as 1-3 years of Accounting and/or Finance applications and analytics is required; 1 year of experience with the company working in an analytics role
Knowledge/Skills/Abilities:
Proficient with Microsoft Office Suite
Oracle experience is preferred.
Understanding of all Mood products and services, specifically from a costing perspective
Analytical thinking & reasoning skills is required
Excellent verbal and written skills
Good presentation skills
Excellent time-management and organizational skills
Understanding of contractual terms & terminology
Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.