Station Manager - Cavern City Airport

Station Manager - Cavern City Airport

Contour CNM - Carlsbad, NM 88220
Overview

Position Type: Full Time Job Shift: Any Education Level: High School Travel Percentage: Negligible Category: Transportation
Description

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remain at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.
Key Responsibilities

Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance.
Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action when required.
Interact directly with passengers, flight crews, ground handling staff, and vendors to ensure exceptional customer service.
Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding/deplaning, baggage handling, and special service requests.
Marshal, tow, pushback, and deice aircraft while maintaining ramp safety and GSE integrity.
Conduct investigations of operational incidents (e.g., GSE or aircraft damage, LOIs), prepare reports, and implement corrective actions.
Respond to irregular operations (IROPs), taking proactive measures to minimize customer disruption.
Ensure compliance with FAA, TSA, OSHA, EPA, and Company standards.
Maintain strong communication with Inflight Services, System Operations Control Center (SOCC), and Company leadership.
Other duties as assigned by management.
Working Environment / Physical Requirements

Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.
Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift).
Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels.
Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.
Must be able to ascend/descend stairs frequently.
Qualifications

Be at least 23 years of age.
High school diploma or GED equivalent preferred
Be authorized to work in the United States and able to travel in and out of the United States.
Must have a valid driver's license and good driving record.
Must understand, read, and write English.
Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
Possess strong leadership and organizational skills.
Must have well-developed people skills and ability to work with a variety of personalities.
Able to coordinate multiple priorities and meet deadlines.
Able to handle interruptions and a fast-paced environment.
Maintain strong attention to detail.
Be self-motivated and able to motivate others.
Excellent communication skills both written and verbal delivered with tact and professionalism.
Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
Able to work nights, weekends, holidays, and varying schedules.
Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
Prior aviation experience or aviation related education a plus.
Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.