Part Time Customer Service Co-ordinator

Part Time Customer Service Co-ordinator (HQ00038293) Worcester, England

Customer Care Coordinator – Part-Time (Rota Basis)

Salary: £12.71 per hour
Location: Worcester (Office-based)
Hours: Part-time
Working Pattern

This role operates on a rota basis with shifts including:
Monday to Friday: 17:00 – 21:00
A flexible approach to working hours is required to support service delivery needs.
Security Clearance

A DBS check will be required upon successful appointment.
About the Role

As a Customer Care Coordinator, you will be the first point of contact for individuals accessing our services. You will manage incoming communications from service users, family members, and healthcare professionals, ensuring all enquiries are handled professionally and in line with individual support plans.
This role is ideal for someone who is compassionate, organised, and passionate about delivering excellent customer service in a fast-paced environment.
Key Responsibilities

Customer Service & Communication

Answer incoming calls promptly and professionally
Provide high-quality customer support to service users and stakeholders
Update care records accurately to support service user wellbeing
Carry out scheduled wellbeing calls to service users
Build positive relationships and understand individual service user needs
Emergency Response & Coordination

Coordinate responder and emergency service support when required
Prioritise alerts and notifications effectively
Follow escalation procedures to provide appropriate support
Share clinical and service information to support timely care delivery
Administration & Support

Maintain accurate records and process documentation
Support the delivery of care in line with individual care plans
Report equipment issues and repair requirements to the relevant Service Centre
Keep service users informed and engaged with their care and support services
Experience & Skills

Previous experience in a telephone-based customer service or care role
Excellent communication and listening skills
Professional and confident telephone manner
Ability to adapt to different service user needs
Strong organisational skills and attention to detail
Technical Skills

Competent in Microsoft Office applications
Experience using internal systems and databases
Commitment to providing caring, respectful, and professional support
Additional Information

Immediate starts are available for suitable candidates, with opportunities to begin on a temporary contract basis.

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