Store – CHI-VERNON HILLS, IL
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.
Responsibilities
- Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements, and holding team accountable for store conditions and results.
- Develop and coach the team on selling behaviors.
- Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
- Achieve your KPIs and help the framing team achieve their role KPIs.
- Review sales and production workload, building plans and sales‑floor time for networking.
- Manage and execute inventory management processes as assigned.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty (MOD).
- Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities and participate in performance management activities.
- Partner with MODs daily on expectations of framing and other framers.
- Interacts with others in an accepting, respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
- Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
- Follow SOPs and company programs and ensure a safe environment.
- Acknowledge customers, help locate product, and provide solutions.
- Assist with Omni‑channel processes.
Minimum Experience
- Basic computer skills.
Preferred Experience
- Previous custom framing experience.
- Retail management experience.
- Experience leading a sales team.
Physical Requirements
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to move throughout the store.
- Ability to remain standing for long periods.
- Lifting heavy boxes and frames and accessing high shelves with ladder or similar equipment.
- If you need help performing these functions, contact supervisor to engage in the interactive process and find a reasonable accommodation.
Work Environment
- Public retail store setting dealing with customers; all public areas are climate controlled. Some stock rooms may not be climate controlled, with occasional outdoor work to retrieve shopping carts or unload trucks.
- The framing shop contains a glass cutter and heat press.
- Work hours include nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Benefits
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time Team Members. Benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. We assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform essential functions, or to receive benefits, please contact Customer Care at 1‑800‑642‑4235.
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