Maître d’, Peacock Alley - Waldorf Astoria Washington DC

Maître d' at Waldorf Astoria Washington DC

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Maître d' at Peacock Alley supporting the Food and Beverage team!
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences.
In this role, you will be responsible for leading the Peacock Alley Hostess Team while engaging with guests, ensuring dining satisfaction. The ideal candidate will have at least 1 year of previous maître d' or lead hostess experience. Experience working in a luxury or Forbes rated environment is strongly preferred.
Classification: Full-Time
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay Rate: $32.00 per hour and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available - for you and your family
What will I be doing?
As a Maître d', you will be responsible for welcoming guests and curating their dining experience in alignment with our pursuit of Forbes 5-Star standards. Specifically, you will:
Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What are the benefits of working with Hilton?
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. #LI-JP2