Content Moderator (Social Media)

About the company: We are an early-stage social media company experiencing rapid user growth, with over 2 million new users to date. We are hiring experienced Content Moderators to help ensure a safe, respectful, and well-managed platform. This is a new role focused on reviewing and moderating user-generated content and supporting day-to-day community operations. Please note: This role involves reviewing user-generated content that may be disturbing, offensive, or emotionally challenging, including material related to violence, harassment, hate speech, or other sensitive topics.

About the role: Please note: This role involves reviewing user-generated content that may be disturbing, offensive, or emotionally challenging, including material related to violence, harassment, hate speech, or other sensitive topics.

Work Schedule & Commitment
Part-time: Approximately 4+ hours per day, and chance of Full-time work after a probationary period
Location: Remote
Timezones: Open to MENA, North America, EMEA (to ensure regional coverage)
High-volume review environment with performance metrics.
Exposure to sensitive or potentially disturbing content.
Structured onboarding and ongoing policy training.
Wellness and resilience resources provided.

Key Responsibilities
Content Review & Moderation

Review user-generated content including text posts, images, videos, and comments.

Identify and remove content that violates community guidelines (e.g., harassment, hate speech, misinformation, graphic content, spam).

Enforce platform policies consistently and fairly.

Escalate complex or high-risk cases to senior moderation or policy teams.

Policy Enforcement & Decision-Making

Interpret and apply content policies to real-world scenarios.

Document moderation decisions and maintain review accuracy.

Provide feedback to improve moderation processes and policy clarity.

Community Safety & Risk Monitoring

Identify emerging harmful trends or coordinated abuse patterns.

Support user reports and appeals processes.

Quality & Performance

Meet accuracy, speed, and quality benchmarks.

Participate in regular calibration sessions and training updates.

Maintain confidentiality when handling sensitive data.

Requirements

Experience in content moderation, Trust & Safety, customer support, or community management.

Familiarity with online safety standards and platform policies

Experience working in fast-paced or high-volume environments.

Strong written and verbal English communication skills. Multilingual abilities are a strong asset. Ability to clearly understand and assess nuanced content

Ability to make objective decisions using policy guidelines.

High attention to detail and consistency.

Ability to handle exposure to sensitive or disturbing content.

Strong time management and organizational skills.

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