Job Title: Technical Writer/Trainer
Location: Frankfort, KY (This role involves frequent travel across Kentucky to meet with stakeholders and attend regional events. Remote work is supported, but face-to-face engagement is essential. Candidates must reside in or be willing to relocate to Kentucky.)
Duration: Long-term Contract
Job Description
- Bachelor’s degree in healthcare administration, public health, business or a related field.
- Minimum 3 years of experience in training, healthcare operations, customer support or health information technology (IT).
- Proven ability to explain complex information in a clear and understandable way.
- Strong verbal and written communication skills.
- Patience, adaptability and the ability to work with varying learning styles and skill levels.
- Excellent communication and presentation skills with a strong customer service orientation.
- Strong understanding of the healthcare delivery systems in Kentucky.
- Knowledge of health IT systems, electronic health records (EHRs), and data exchange standards preferred.
- Ability to work independently in a remote setting with regular in-state travel (valid driver’s license required).
Preferred Attributes:
- A strategic thinker with a mission-driven approach and an ability to adapt messaging to different audiences.
- Certifications in training, instructional design or health IT.
- Familiarity with healthcare compliance frameworks, including HIPAA and interoperability mandates.