Regional Operations Manager - Sacramento, CA

The Regional Operations Manager (ROM) is a key operational leader responsible for driving performance, consistency, and growth across a defined group of dental practices within Mosaic Dental Collective. This role serves as the execution engine of the region, translating strategy into action at the practice level. The ROM reports to the VP of Operations and leads Practice Administrators (PAs) and Office Managers (OMs) to ensure strong performance across scheduling, patient flow, revenue cycle execution, and team development.

Scope of Responsibility

Oversight of 10-25 dental offices within a defined region

Direct leadership of 3–5 Practice Administrators (each supporting 2–3 offices)

Accountability for regional performance across revenue, growth, and operational KPIs

Operational Performance & Accountability

Own performance across core KPIs including schedule utilization, new patient acquisition, existing patient scheduling, production, collections, and case acceptance

Lead weekly performance reviews with PAs focused on forward-looking schedule optimization. Identify performance gaps and drive corrective action plans

Ensure consistent execution of Mosaic’s operational standards

Scheduling & Patient Flow Execution

Enforce and optimize Harmonized Scheduling (HAS)

Align provider capacity with patient demand

Partner with call center, online scheduler and other scheduling departments/tools

Drive reactivation and schedule optimization strategies

Revenue Cycle Management (RCM) Execution

Ensure disciplined execution of treatment planning and collections

Monitor insurance verification and billing accuracy

Improve reappointment and recall processes

Partner with RCM teams to improve cash flow

Data-Driven Leadership & Analytics

Translate data into actionable insights

Monitor trends and proactively address risks

Drive a data-driven culture

Support forecasting and reporting

Team Leadership & Development

Coach and develop Practice Administrators

Set clear expectations and accountability

Address underperformance

Support hiring and onboarding

Cross-Functional Collaboration

Partner with Marketing, Call Center, Clinical, and Finance teams

Ensure alignment between centralized and office-level execution

Qualifications

5+ years of multi-site operations leadership

Proven ability to drive performance

Strong analytical skills

Experience managing leaders

Track record of improving KPIs

Experience with P&L statements

Travel required within CA region

High school diploma or general education degree (GED) or equivalent; associate or bachelor’s degree preferred

Preferred

Dental industry experience

Experience with scheduling and RCM

Familiarity with call centers and digital scheduling

Benefits

Competitive salary based on experience and qualifications

Comprehensive benefits package including medical, dental, and vision coverage

Paid time off, holiday pay and California sick pay

Retirement savings plan (401k) with employer match for eligible employees

Supplemental benefits, flexible spending and health savings account options

Pay range for this position is $95k-$125k depending on experience

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