Program Manager

Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY
The Program Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment.

JOB DUTIES

Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules

Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development

Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs

Manage staff training and provide organizational leadership

Improve the economic standing of the program

Promote cohesiveness in the office environment

Manage day-to-day operations and client advocacy

Collaborate with stakeholders regarding delivery of services

Manage program score card, dashboard, and key performance indicators

Comfortable with public speaking

Manage compliance with applicable legal requirements, standards, policies, and procedures

Manage advanced reporting

Demonstrate effective problem‑solving and decision‑making skills

Manage complex service programs and special projects

Identify and implement process improvement efforts

Manage special projects including, but not limited to:

Annual review of policy and procedures

Annual review of standard operating procedures

Large-scale enrollments and transitions as needed

Maintain necessary skills and knowledge to coordinate workflow

Manage marketing of services to referral sources

Participate in, and assign, professional development and training activities

Prioritize and multitask effectively

Provide excellent customer service to internal and external clients

Recruit, hire, train, and supervise employees

Represent company at stakeholder meetings, health fairs, and provider fairs

Manage deliverables and ensure timely completion of projects

Travel within the assigned geographic area as required

Manage client enrollment, assessments, and supervisory visits

Manage the development of the service/support plan and budgets

Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner

Manage payroll, authorization, and AR operations for the program

Bilingual preferred in various locations

Other duties as assigned

QUALIFICATIONS

Bachelor’s Degree in related field preferred

4 years leadership experience preferred

Combination of education and experience

Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home‑care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small‑company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

A rewarding career helping others

Fun and engaging work environment built on team unity

Job satisfaction knowing you make a difference in the work you do and lives we serve

Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

Medical, Dental, and Vision Insurance

Vacation accrued at 3.07 hours per pay period to use when accrued

Two Paid Floating Holidays

Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued

401(k) Retirement plan & discretionary company match

Company-Paid Life Insurance

Supplemental Life, Accident, Critical Illness, and Hospital benefits

Short and Long-Term Disability

Flexible Spending Account

Employee Assistance Program

Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in‑home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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