Customer Experience Specialist

Build Relationships. Solve Problems. Deliver Critical Infrastructure.
We’re looking for a Customer Experience Specialist who takes ownership, thrives in a fast-paced environment, and is energized by solving problems from start to finish. This role is not a call-center position; it’s a hands‑on, cross-functional role where you will work directly with customers and internal teams to ensure issues are resolved and expectations are exceeded.

Essential Functions
Customer Ownership & Communication

Serve as a primary point of contact for customers, ensuring timely, professional, and clear communication.

Take ownership of customer inquiries and issues from initial contact through final resolution.

Build strong, trust‑based relationships with customers and internal stakeholders.

Issue Resolution & Internal Coordination

Coordinate with Maintenance, Construction, Sales, and Finance teams to drive resolution, not just communication.

Track and follow up on open issues to ensure nothing falls through the cracks.

Escalate issues appropriately while maintaining accountability.

Process Improvement & Insights

Document all customer interactions and account activity within the system of record.

Identify recurring issues, gaps, or inefficiencies and provide actionable feedback to leadership.

Support the development of improved processes that enhance the customer experience.

Product & Industry Understanding

Develop a strong working knowledge of Maguire’s services and offerings.

Understand customer needs in a B2G, infrastructure‑driven environment.

Qualifications

Associate or bachelor’s Degree: Business, Communications or equivalent field preferred.

2–5 years of experience in customer service, customer success, account coordination, or a similar role.

Strong communication skills (written and verbal)

Highly organized with the ability to manage multiple priorities and follow through to completion

Problem‑solver with a strong sense of ownership and accountability

Ability to work cross‑functionally with multiple teams

Strong computer skills and comfort working in digital systems

Experience in construction, industrial services, utilities, or B2G environments preferred.

Familiarity with CRM or customer tracking systems is preferred.

Experience working in a fast‑paced, operations‑driven organization

Why Join Maguire?

Impact: Help deliver critical infrastructure that communities rely on every day

Ownership: Take real responsibility and see your work through to completion

Growth: Be part of a company actively evolving how it serves customers

Team‑Oriented Culture: Work closely with cross‑functional teams committed to doing things the right way

Stability + Opportunity: Join a 100+ year company with a strong foundation and forward momentum

Work Environment

Majority of the time is spent in an office environment.

Prolonged periods sitting at a desk and working on a computer.

Occasionally lift and/or move up to 25 pounds.

Maguire is an Equal Opportunity Employer (EOE). Maguire complies with all applicable federal, state, and local laws regarding hiring and employment. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

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