Account Manager – DFW

The Account Manager owns the client relationship, ensuring clear communication, alignment, and trust throughout the partnership. They translate client goals into actionable plans and keep projects moving smoothly between the client and the storytelling team.

Schedule
Full Time

Type
Hybrid

Compensation
Competitive

About The Role
The Account Manager is the primary relationship owner for a dedicated group of clients—ensuring clarity, communication, project success, and a seamless experience from kickoff to delivery. You will work closely with Senior Storytellers, Editors, Producers, and Leadership to execute high-performing storytelling campaigns that align with client goals.

This is not an administrative role. It is a strategic partner position that requires strong communication, proactive ownership, organization, and a deep understanding of visual storytelling.

RESPONSIBILITIES
Client Communication & Relationship Ownership

Serve as the primary point of contact for all assigned clients

Lead client calls, gather clarity, set expectations, and maintain alignment

Translate client goals into clear, actionable project plans

Build relational trust through consistency, responsiveness, and expertise

Project & Campaign Coordination

Manage timelines, deliverables, and approvals across all accounts

Collaborate with Storytelling Teams to ensure projects remain on time and on strategy

Maintain CRM records, production notes, client status, and next steps

Assist in crafting and deploying storytelling campaigns using the StoryPlot Framework

Internal Team Collaboration

Communicate project requirements to creative and production teams

Ensure all stakeholders have clarity and accountability

Identify risks, bottlenecks, or gaps early—and solve them proactively

Strategic Storytelling Support

Understand video-first storytelling, creative workflows, and social deployment

Provide strategic input on content plans, story arcs, and campaign needs

Advocate for the client while protecting team workflows and creative integrity

Required skills and experience
Communication & Client Experience

Exceptional verbal and written communication skills

Ability to manage client expectations with confidence and professionalism

Comfortable interfacing with executives, marketing leaders, and field teams

Creative Industry Awareness

Experience or knowledge in video production, photography, or creative storytelling

Understanding of content strategy, social deployment, and narrative structure

Operational Excellence

Highly organized with strong attention to detail

Experienced working within a CRM and project management platforms

Ability to manage multiple clients and deadlines simultaneously

Strong work ethic and high personal drive—thrives in a fast-moving environment

Must be based in Dallas–Fort Worth

Comfortable with a hybrid schedule: remote work + in-person client shoots, meetings, or office days

40–50 hours/week minimum depending on production rhythms

Core Values: Alignment with Harp & Sling
We are looking for someone who not only fits the role, but embodies our culture. At Harp & Sling, the right candidate lives out our five values daily:

Own the Outcome

— Takes responsibility from start to finish

Wash Feet

— Serves clients and internal partners with humility

Live No Lies

— Communicates with honesty, clarity, and integrity

Make It Gold

— Brings excellence and thoughtfulness into every detail

Let the Light Leak

— Works with purpose, hope, and a strong inner conviction

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