Service Technician - Residential Integration Technology & Audio/Video

What is the role?
Service Technician - A diverse, technical proficient role with Client-Centric Service Approach allowing for many opportunities to showcase mastery in the Audio/Video Industry!

What will you be doing?
Client Communication and Response

Consistently respond to clients within specified timeframes based on the level of service purchased.

Morning Service Department Duties

Perform daily tasks, including monitoring RMS statuses, ordering parts, checking stock inventory, and addressing in-house service requests.

Field-Level Service Management

Manage the field‑level service process, ensuring discreet, clean, and flawlessly functional project completion, while effectively communicating with the Service Department.

Equipment Maintenance

Maintain both the technical performance and attractive cosmetic appearance of equipment and systems during each service call.

Client Recommendations

Conduct objective assessments to recommend Client Care Packages and equipment upgrades.

Client Outreach Programs

Collaborate with the Company and Service Manager on consistent outreach programs to engage clients.

Continuous Learning

Stay updated on new equipment, evaluation procedures, and address frequent bugs through continuous education on supported product lines.

Project Completion Involvement

Directly participate in the final stages of project completion to ensure all new projects are ready for commissioning.

As a team member you will enjoy:

100% Employer Paid Premiums for Employees (Medical, Dental, Vision, Life)

401(k) & 401(k) matching

Employee Assistance Program, Employee Discount, Referral Program

Requirements
Physical Requirements

To hold or rest weighted objects (up to 50 lbs.) directly on hands, arms, shoulders, or back while walking from one location to another.

Exertion of physical strength to move objects (over 20 lbs.) from one level to another.

Ascend/descend with gradual or continuous progress by oneself, using both hands and feet.

Qualifications
Experience

Possess 5+ years of hands‑on experience with audio/video and residential electronic systems projects.

Technical Expertise

Demonstrated expertise in the installation and servicing of Crestron and Lutron control systems.

Programming Support

Understanding of Crestron and Lutron control systems, with the ability to support the programming department through downloads.

Equipment Setup

Proficient in setting up Crestron remotes, keypads, and touch screens unsupervised.

Cable TV Systems Knowledge

In‑depth knowledge of cable TV systems, including termination, distribution amps, signal balancing, with the capability to test and troubleshoot unsupervised.

Industry Knowledge

Familiarity with the construction and design/build industry, trade coordination, and project management.

Skills
Time Management

To multitask, organize, and effectively ensure deadlines are met for multiple projects; must be able to manage the completion of projects.

Teamwork

Must be able to conceptualize, collaborate and "brainstorm" with management; able to work within a team, make deadlines, and respond to quick changes in priority and creative direction.

Detail-Oriented

Accurately analyze resources while establishing details.

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