Cash Operations Technician - Rochester, MN

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award‑winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top‑rated customer service, innovative technology and applications, durable equipment, and dependable on‑site maintenance.

Job Summary
Responsible for the cash operations of an ATM and AirVac machines along with first line maintenance responsibilities. Hours: 4‑10 hour shifts (Mon, Tue, Thu, Fri).

Essential Job Duties / Responsibilities

Provide cash and courier services to ATM and AirVac customers as required.

Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits.

Perform basic first‑line maintenance functions such as clearing jams, rebooting machine, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support.

Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.

Complete tasks as assigned by supervisor or applicable Cash Depot staff members.

Communicate inventory and support requests to complete scheduled tasks accurately and timely.

Perform administrative paperwork accurately and in a timely manner.

Maintain department metric standards in efficiency, safety, first‑time‑fix rate, and other important metrics.

Assist other technicians and provide ride‑along training as needed.

Follow all security procedures and policies.

Other Job Duties / Expectations

Maintain a professional image, both person and vehicle.

Maintain inventory standards as required.

Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.

Identify and recommend efficiency improvements.

Operate as a team player.

Perform other job‑related duties as assigned.

Flexible work schedule that could include a 4 or 5‑day work week.

Work independently with minimal supervision.

Requirements / Qualifications

High School Degree / GED.

Valid driver's license, clean driving record, and ability to be insured through Company’s risk insurer.

Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification).

Ability to drive a vehicle over 50% of the shift.

Ability to work safely when lifting and performing tasks associated with the position.

Experience in troubleshooting or electro‑mechanical work.

Ability to follow expectations set in the Field Service Handbook.

Excellent written and verbal communication skills with internal and external contacts.

Proven ability to be organized, detailed, multi‑task, critical thinker, accurate, thorough, and a problem‑solver.

Ability to adapt to change in the workplace or assignment of duties.

Physical Requirements
The position requires the ability to lift and carry items ranging from 20 lbs. to 150 lbs. repeatedly. Activities up to 5.5+ hours per day may involve climbing, crawling, squatting, bending, or kneeling. Lifting of ATMs may require two technicians for machines weighing over 875 lbs. The job is traveling and involves exposure to weather conditions and operation at customer locations for approximately 50% of the shift.

Benefits

Generous Profit‑Sharing Bonus.

Competitive Medical, Dental & Vision coverage.

Company‑paid Life Insurance & Short‑Term Disability.

Paid Holidays and PTO.

Medical Deductible Reimbursement & Wellness Benefit Programs.

401(k) with Company Match.

Equal Employment Opportunity
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation. Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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