Customer Renewal Manager

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award‑winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.
Job Summary

As a Renewal Manager, you will have commercial ownership over a portfolio of 200+ accounts. Your role is highly collaborative, working with internal and external partners to grow accounts at the time of renewal, mitigate down‑sells, drive incremental revenue expansion, and execute contract changes throughout the customer lifecycle. This role offers you the opportunity to grow your commercial negotiation skills, build customer sales processes, and contribute to the rapid growth of the department and impact.com.
What You'll Do

Utilize business development skills to uncover revenue expansion and retention opportunities.
Negotiate value‑driven renewals and contract changes with a high level of professionalism when interacting with top-tier customers and partners.
Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com.
Use creative problem‑solving skills to balance customer needs and business outcomes.
Build, manage, and forecast customer revenue pipelines (including renewals, upsells, and cross‑sells).
Contribute directly to the development and growth of the high‑performing team.
What You Bring

SaaS renewals, customer success, and/or sales experience.
Highly organized, detail-oriented, and excellent time‑management skills.
Initiative and ownership; enthusiastic and eager to learn.
Strong communication, effective problem‑solving, and presentation skills.
Experience handling objections at different levels of organizations.
Ability to understand multiple perspectives and to resolve conflict.
Teamwork and cross‑team collaboration spirit.
Curiosity and creativity in problem solving.
Passion for creating a great customer experience.
Exemplify humility, hunger for growth, and smart decision making.
Salary Range

$80,000–$100,000 plus 25% variable commission plan, plus eligibility to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of posting. Compensation will be determined based on skills, qualifications, and experience, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks

Medical, Dental, and Vision insurance
Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee
Flexible spending accounts and 401(k)
Flexible working: Responsible PTO policy and a flexible environment that supports work‑life balance.
Health and wellness: up to 12 fully covered therapy/coaching sessions per year, monthly gym reimbursement.
Restricted Stock Units (RSUs) with a 3‑year vesting schedule, pending Board approval.
Free Coursera subscription and internal PXA courses for continuous learning.
Generous parental leave policy: 26 weeks fully paid for primary caregiver, 13 weeks fully paid for secondary caregiver.
Technology stipend for home office setup and monthly internet allowance.
impact.com is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of race, ethnicity, color, religion, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or any other characteristics protected by law.

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