Digital Money Movement Product Owner

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary

The Digital Product Owner role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. Digital Product Owners are responsible for contributing to and executing against the strategic plans for our products across Key's Lines of Business. They initiate and lead projects while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution. This role will support the implementation of digital capabilities for the money movement agile team.

Essential Functions

Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency.

Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.

Draw digital strategies and/or insights from analysis, tests hypothesis, recommends strategy based on insights.

Develop strong business/ financial knowledge and understand clients’ needs, demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible capabilities

Execute initiatives and co-manage or assist on individual backlog items related to complex efforts

Translate business goals into digital product concepts and tactical user stories.

Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank ’s digital channels.

Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.

Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources.

Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.

Develop close working relationships with other departments in the company as well as external contacts.

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)

OR equivalent experience (required)

Work Experience

1+ years of experience in digital business and/or product development (required)

Skills

Strong analytical mindset, data driven decisioning and insights

Thought leader and familiar with industry competitive analysis

Combination of business depth and technical savvy

Experience working in a collaborative, Agile, and data-driven environment

Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.

Experience creating innovative digital products and services that drive business results.

Working knowledge and appreciation for user-centered design and digital user experience

Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences.

Have a passion to think critically and identify new ways to create positive client centric experiences

Possess a strong mix of quantitative, qualitative and problem-solving skills

Ability to think strategically coupled with the ability to drive to execution

Experience with storytelling + curating presentations

Ability to build relationships and influence broadly

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

Occasional travel to include overnight stay.

Work Location Category

Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 06/04/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Hybrid

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.