Marketing Creative Operations & Design Manager

Marketing Creative Operations & Design Manager
Remote

Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.

The Opportunity
The Marketing Creative Operations & Design Manager will serve as the connective tissue between strategy and execution across Found's marketing creative output. This role owns creative intake, trafficking, and rapid-turn design support—enabling the team to move faster, test more, and maintain a consistent brand presence across every channel. Reporting to the Senior Director of Brand Marketing & Communications, you'll partner closely with the wider marketing team and our agencies to improve quality and raise our overall creative velocity.

What You'll Do
Creative Operations & Project Management

Own the end-to-end creative intake and prioritization process across all marketing requests

Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers

Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles

Track creative project status and proactively surface blockers to marketing leadership

Develop and iterate on systems that improve team-wide visibility into creative pipeline

In-House Design Support

Produce high-quality assets including social graphics, email templates, and landing page visuals

Comfortable leveraging AI tools to accelerate and scale creative production

Maintain and evolve a scalable asset library and design template system for internal use

Improve testing velocity by reducing reliance on external creative turnaround for iterative content

Brand Consistency & Quality Control

Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance

Maintain and update brand guidelines documentation as the visual identity evolves

Audit creative output across agencies and freelancers, providing actionable feedback to close gaps

Partner with marketing leadership to codify standards for new channels and formats

Agency & Freelancer Coordination

Manage day-to-day relationships with agencies and freelance designers

Oversee onboarding, scoping, and performance tracking for external creative partners

Ensure external partners are briefed efficiently and delivering against timelines and quality standards

Identify opportunities to reduce external dependency over time by building internal capability

Required Experience & Skills

5+ years of experience in creative operations, in-house design, or a hybrid marketing/design role

Strong hands-on design skills with proficiency in Figma, Canva, Adobe Creative Suite, or equivalent tools

Demonstrated experience managing creative workflows across internal teams and external vendors

Ability to produce polished, on-brand assets across digital formats quickly and independently

Strong project management instincts with experience tracking multiple concurrent workstreams

Exceptional attention to detail and commitment to brand consistency across touchpoints

Clear communicator who can give and receive creative feedback constructively

Preferred Qualifications

Experience in healthcare, consumer tech, or another regulated industry

Familiarity with project management tools (Notion or similar)

Experience scaling creative operations in a high-growth environment

Understanding of performance marketing principles and how creative connects to testing strategy

Self-starter comfortable building systems from scratch and improving processes over time

Genuine interest in how technology can make quality healthcare more accessible

Found is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms. If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.

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