The Judge Group is hiring: AV/Video Specialist in Charlotte

AV / Video Conferencing Support Engineer (Microsoft Teams Rooms)

Location:

Charlotte, NC (Onsite, 5 days/week)
Duration:

18-month contract (potential for full-time conversion)

About the Role

We are seeking an experienced

AV / Video Conferencing Support Engineer

to deliver high-quality, white-glove support across enterprise conferencing environments. In this role, you will ensure seamless meeting experiences by supporting Microsoft Teams Rooms (MTR), AV systems, and conference room technologies for a range of users, including executive stakeholders.

This position is highly hands-on and requires a proactive, customer-focused professional who thrives in a fast-paced, onsite environment and can support multiple locations across Charlotte.

What You'll Do

Provide onsite technical support for conference rooms, AV systems, and collaboration technologies
Deploy, configure, and support

Microsoft Teams Rooms (MTR)

environments
Troubleshoot and resolve issues across video conferencing hardware, software, and network performance
Support large-scale migration from Cisco conferencing systems to Microsoft Teams Rooms
Manage and monitor conferencing platforms using:

Microsoft Teams Admin Center
Call Quality Dashboard (CQD)
Cisco Control Hub

Use observability tools (e.g., ThousandEyes) to diagnose performance issues
Perform hands-on troubleshooting of AV hardware (displays, cameras, microphones, control systems)
Deliver

white-glove support

to end users, including executive-level stakeholders
Assist with occasional after-hours or weekend maintenance (e.g., resets, upgrades)
Proactively identify and resolve potential user experience issues
Minimum Qualifications

4+ years of experience in Technology Operations, AV support, or video conferencing environments
Experience supporting

Microsoft Teams Rooms (MTR) , including configuration and troubleshooting
Familiarity with

Microsoft Teams Admin Center and Call Quality Dashboard (CQD)
Hands-on experience with AV systems and conferencing technologies
Ability to work onsite full-time and travel between local locations as needed
Strong communication and customer service skills
Preferred Qualifications

Experience with

Cisco conferencing tools

(e.g., Cisco Control Hub)
Experience supporting large-scale deployments or migrations of conferencing systems
Familiarity with observability tools such as

ThousandEyes
Experience in enterprise environments supporting executive stakeholders
Proven ability to anticipate needs and deliver a high-touch support experience
What Sets You Apart

Strong attention to detail and problem-solving skills
Ability to operate independently in a high-visibility environment
Commitment to delivering exceptional user experiences
Interest in building a long-term career in enterprise technology support
Additional Information

Onsite requirement: 5 days/week in Charlotte, NC
Occasional weekend support required
Training opportunities available