Remote Experience Strategy & Research Principal

Humana Inc is looking for an Experience Strategy & Research Principal in Washington, DC. This role involves leading service simplification efforts using AI-enabled research tools to enhance operational efficiency. You will collaborate with cross-functional teams to develop process models and insights that improve experiences for associates and patients.
The ideal candidate has over 8 years of experience in service design, excellent qualitative research skills, and proficiency with AI tools. The position offers competitive pay and benefits starting from day one.

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