Internet Sales & BDC Specialist — Fast-Paced Auto Career

BDC Specialist
Arlington Acura is seeking a motivated and customer-focused BDC / Internet Sales Representative to join our growing team. This position is ideal for someone who enjoys communicating with customers, thrives in a fast-paced environment, and wants the opportunity to build a successful career in the automotive industry.

The BDC / Internet Sales Representative is responsible for handling inbound internet leads, phone calls, and customer inquiries while helping guide customers through the early stages of the vehicle purchasing process. This role focuses on setting appointments, following up consistently, maintaining customer relationships, and delivering a professional experience that reflects the Arlington Acura standard.

Responsibilities

Answer all incoming sales phone calls and respond to internet leads promptly and professionally.

Set and log customer appointments in the CRM for product specialists, following dealership guidelines.

Maintain consistent follow-up with all prospects through calls, texts, and emails to drive show and close rates.

Build and manage a prospect development system to generate repeat and referral business.

Stay current on vehicle inventory, new products, features, and promotions to speak confidently with customers.

Track daily, weekly, and monthly activity in the CRM; analyze results and adjust outreach strategies accordingly.

Attend product and sales training sessions as directed by the BDC Team Leader.

Requirements

High school diploma or GED required; prior BDC, sales, or customer service experience preferred.

Excellent communication skills — comfortable on the phone, via text, and over email.

Proficiency with CRM tools; experience with dealership CRM platforms is a plus.

Self-motivated, goal-driven, and able to maintain enthusiasm through high call volumes.

Valid driver's license with an acceptable driving record.

Compensation and Schedule

$50,000–$60,000 annually based on performance and productivity

Five-day work week with scheduled days off including every Sunday

Benefits

Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.

Competitive 401(k): Build your future with our retirement savings plan.

Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.

Paid Maternity & Paternity Leave: Support for new mothers and fathers.

Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).

Employee Discounts: Discounts on vehicle servicing and new car purchases.

Continuous Training & Mentorship: Grow professionally and advance your career within our group.

Employee Tenure & Recognition Program: We celebrate milestones and contributions.

Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group
Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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