Customer Experience Specialist

Insight Global is hiring passionate

Customer Experience Specialists

to join a travel insurance client's growing Richmond team starting June 22nd.

This is a direct placement engagement that will be hybrid 3 days onsite per week. Candidates must be comfortable working alternate shifts (Standard - 9 - 5, Mid - 1 PM - 9 PM, Evening - 5 PM - 1 AM), and occasional weekend shifts . This role is critical to delivering a fast, empathetic, and high-quality experience for customers traveling both domestically and internationally. You’ll work in a collaborative, fast-paced environment where customer service excellence is the priority. This is a permanent opportunity, but candidates are paid on an hourly basis based on the shifts they work. The rates are fixed depending on shift between $18.50-$20 an hour.

KEY RESPONSIBILITIES

Deliver exceptional, customer-first service with speed, empathy, and professionalism

Handle inbound calls, emails, and chat inquiries from U.S. travelers

Provide real-time support for travel needs and emergency situations

Coordinate with travel and medical providers as needed

Track and monitor travel-related updates and information

Resolve customer concerns efficiently and professionally

Manage multiple communication channels at once

Partner with internal teams to solve customer issues and improve processes

REQUIRED SKILLS & EXPERIENCE

Experience in customer service or call center environments

Strong time management and organizational skills

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