Communication Specialist

Job Summary
Reporting to the Executive Director of Undergraduate Admissions, the Communication Specialist supports enrollment marketing and communications for prospective and admitted students from application through enrollment. This role helps improve communication processes, manages web tools and website content, and coordinates communication plans that support SJSU enrollment goals. The position also works closely with Admissions and Enrollment Management teams, tracks communication timelines and admission processes, and supports recruitment and admissions communications across multiple platforms.

Key Responsibilities

Develop, organize, edit, and proof content for print, email, and web publications

Assist in the design and production of admissions and recruitment communication materials

Maintain and update admissions website content to ensure accuracy and CSU compliance

Coordinate communication plans supporting prospective, admitted, and enrolled students

Collaborate with campus partners on enrollment communication strategies

Monitor communication timelines and support admissions‑related reporting and updates

Utilize content management systems and communication technologies to support Enrollment Management goals

Knowledge, Skills & Abilities

Working knowledge of, and ability to apply, standard theories, practices, principles, and techniques related to communications in public affairs, media, marketing, and/or sports information

Thorough knowledge of web communication techniques, platforms, and formats

Working knowledge of copyright and other applicable laws related to publications and media

Working knowledge of marketing and research techniques and methods

Working knowledge of applicable software packages

Strong story development and journalistic writing skills, with advanced editorial capabilities

Exceptional interpersonal skills, including strong public speaking, listening, and interpretive abilities

Strong writing and editing skills with the ability to quickly produce clear, concise documents for internal and external audiences

Ability to communicate with constituents in a professional and respectful manner

Ability to build and manage sophisticated media contacts

Ability to effectively use web technologies to achieve communication goals

Ability to analyze communication metrics and recommend data‑informed adjustments

Ability to apply market research to identify communication needs and target audiences

Ability to independently prioritize workload under general supervision

Demonstrated ability to stay informed about campus and current events in order to identify and capitalize on media opportunities that promote the university and increase positive media coverage

Required Qualifications

A bachelor’s degree and/or equivalent training

Two (2) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

A bachelor’s degree and/or equivalent training

Two (2) or more years of experience in developing communications plans

Experience with Microsoft Suite and Google Suite

Technical fluency with Oracle/PeopleSoft, Slate, CSU Common Management System or equivalent student information system

Ability to coordinate the efforts of professional staff in the accomplishment of marketing and communications goals

Compensation & Benefits
Classification: Administrative Analyst/Specialist - Exempt I

Anticipated Hiring Range: $5,274/month - $5,597/month (Step 1 – Step 4)

CSU Salary Range: $5,274/month - $7,684/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

Equal Employment Opportunity Statement
San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

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