Sales Coordinator - Resort Sales

As a Sales Coordinator for Resort Sales, you will provide clerical support to a group of Sales Managers within the Convention Sales team. You will assist Sales Managers with client-facing activities and handle transactions for accounts, while maintaining heavy volume of communication with both guests and partners. This is an hourly full time role, based on site and reporting to the Sales Director.

You Will:

Support Sales Managers with sales opportunities, pre‑arrival details and all necessary clerical work while handling a heavy email and instant messaging volume

Prepare all logistics and documentation for client site visits

Handle details of sales trips for the team including booking and confirming travel arrangements, pre‑trip research, coordinate necessary materials and sales kit preparation

Complete managers and clients requests including dining reservations, backstage clearance, ground transportation arrangements, ticket purchases and general questions about Disney World products and offerings

Provide data entry support for documents and contracts as requested by leadership

Request park venue reservations and work with Sales and Services Managers to coordinate venue space moves

Correspond with vendors and partners for client amenities offered

Request group history reports, process expense reports, create client files and prepare files for audits

Correspond with partners regarding VIP's

Prepare and ship materials and packages

You Have:

Current or previous Disney experience

Minimum 6 months of work experience in complex guest service role or administrative role

Knowledge of Hospitality Industry, including processes and work flows

High proficiency creating Excel reports, communicating using Outlook and capability to adapt to new technology and computer applications quickly

Knack for establishing trusting relationships with leaders and partners to move the operation forward to the next level of excellence

Capability to share communication across teams to ensure everyone understands updates, priorities and appropriate course of escalation

Disposition to proactively take ownership of tasks and see them through to completion

Capability to discover, understand and communicate client needs clearly and effectively

High competency managing requests and priorities simultaneously amidst constant change

Creativity to use technology to create innovative solutions for the team and clients

It Would Be Great If You Also Have:

Proficient with the Disney Advantage tools

Knowledge of Lightyear, CastApp, Certain, A La Carte and DocuSign

Experience supporting groups and conventions teams

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