Customer Experience Specialist

Description

Are you the person everyone relies on to keep things running smoothly, solve problems quickly, and create a great experience for everyone around you?

Do you take pride in being the steady, positive presence in a fast-paced office where details matter and people come first?

The

Customer Experience Specialist

is responsible for ensuring the office operates efficiently while delivering a high-level experience for agents and staff. You will serve as a go-to resource, handling day-to-day needs, maintaining organization, and making sure nothing falls through the cracks.

This role requires someone who leads with service, communicates clearly, and approaches challenges with a solutions-focused mindset. You bring a strong sense of ownership, a genuine care for people, and the ability to stay calm and professional in any situation.

As a key member of the leadership team, you will help foster a collaborative, welcoming, and productive environment where agents feel supported, and the business runs seamlessly!

Compensation and Benefits:
Full-time, 40 hours/week, Starting Pay: $18.50-$20.50 per hour
Bonus Structure after 6 months
Additional Investment opportunities after 1 year
Paid Vacation, Holiday, and Medical Leave
401(k) Retirement Plan
Health Insurance benefit option

Responsibilities

•

Front Office Management:

Manage a multi-line phone system, monitor office emails, greet agents and guests warmly, schedule appointments, manage calendars, and sort mail and packages.
•

Administrative Support:

Assist the leadership team with office operations, maintain efficient systems, and support day-to-day workflows.
•

Event Planning:

Organize and coordinate agent events, including meals, sponsorships, venue selection, and décor, while attending and supporting business events and training sessions.
•

Office Operations:

Perform opening and closing duties, restock supplies, and maintain the organization and cleanliness of reception and common areas.
•

Marketing & Communication:

Assist with office communications, including email/text blasts, social media updates, and promoting the business's value story.
•

Retention & Engagement:

Build relationships with current associates to support retention efforts and ensure their satisfaction with the office's resources and services.

Qualifications

•

2 years of office/customer service experience preferred.
• Positive attitude with a solutions-focused and energetic demeanor.
• Strong commitment to relationship building, follow-up, and top-tier customer service.
• Tech-savvy with experience in Microsoft Office, Google Suite, and social media platforms.
• Ability to work in a fast-paced, dynamic environment.
• Professional appearance and communication skills, both verbal and written.
• Strong interpersonal etiquette and customer service skills.
• Interest in learning and taking on new responsibilities as requested and as knowledge grows.