Sales Coordinator (On Call)

Description Job Summary:
The Sales Coordinator in the hospitality industry supports the sales team in driving revenue by managing client relationships, coordinating bookings, and ensuring smooth execution of events, group reservations, and corporate accounts. This role acts as a bridge between clients and internal departments to deliver excellent guest experiences.
Key Responsibilities:
Assist the sales team with daily administrative tasks and client communications
Coordinate group bookings, meetings, events, and room reservations
Prepare proposals, contracts, and sales presentations for clients
Maintain and update customer databases and sales records (CRM systems)
Respond to inquiries from corporate clients, travel agents, and event planners
Liaise with departments such as front office, housekeeping, and catering to ensure seamless service delivery
Track sales performance, prepare reports, and assist in forecasting
Follow up with clients to ensure satisfaction and repeat business
Support marketing campaigns, promotions, and special offers
Handle billing, invoicing, and payment follow-ups for group bookings

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
1-3 years of experience in hospitality, sales, or customer service
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office and hotel management or CRM software
Attention to detail and problem-solving skills

Key Skills:

Customer service orientation
Sales support and coordination
Time management and organization
Negotiation and communication
Team collaboration
Ability to work in a fast-paced environment

Work Environment:

Hotels, resorts, conference centers, or hospitality groups
May require occasional evening/weekend work depending on events

Equal Opportunity Employer

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