Sales Operations Manager

Overview
As

Sales Operations Manager , you will lead the sales team and build the operational systems that drive revenue performance. This role combines sales leadership, revenue operations, and growth execution. You will manage the sales team directly while designing processes, analytics, and systems that enable the team to scale. You will report directly to the Head of Growth and partner closely with the Marketing Team and State General Manager to convert demand into successful enrollments for families.

Sales Team Leadership

Directly manage and develop the sales team

Drive quota attainment, performance reliability, and accountability

Conduct coaching, performance reviews, and skills development

Review calls, SMS, and email interactions to improve engagement quality

Recruit, onboard, and develop high-performing sales reps

Sales Pipeline Ownership

Own the end-to-end sales pipeline

Maintain pipeline health and backlog management

Improve speed-to-lead and conversion rates

Conduct sales forecasting and capacity planning

Monitor funnel performance and address bottlenecks

Sales Diagnostics & Process Improvement

Conduct pipeline diagnostics and root cause analysis

Simplify and improve sales workflows

Lead continuous improvement and conduct experimentation to drive conversion and efficiency

Adapt quickly to changes in processes, programs, or market conditions

Revenue Operations & Systems

Manage CRM workflows and pipeline structure (HubSpot preferred)

Build dashboards and reporting to track sales KPIs

Turn business needs into clear operational requirements for new tools and tech features

Identify opportunities and develop AI and automation features to improve scalability

Cross-Functional Collaboration

Partner with Marketing to improve lead quality and campaign conversion

Work with the Head of Growth on pipeline strategy and forecasting

Collaborate with the State GM to align sales execution with market needs

Experience

5+ years in sales, sales operations, or revenue operations

Prior experience as a Sales Representative with strong quota performance

Experience managing and coaching sales teams

Experience in high-volume, complex sales environments

Preferred

Healthcare or Medicaid program experience

Experience implementing AI or automation in sales workflows

Analytical & Technical Skills

Strong analytical capability using Excel or Google Sheets

Experience with BI tools such as PowerBI, Sigma, or Google Data Studio

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