Digital Consumer Experience Strategy & Research Lead

Digital Consumer Experience Strategy & Research Lead
Location: Morristown, NJ

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.

Develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, integrated and reliable for users in collaboration with cross‑functional teams and other key stakeholders. Identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.

Responsibilities

Deliver CX strategy for R&D transformation: define experience strategy and measurement frameworks to support R&D’s digital evolution.

Lead cross‑functional collaboration: partner with Digital R&D, R&D and engineering teams to integrate CX strategy into product development processes.

Drive strategic implementation: ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines.

Evangelize CX excellence: represent and advocate for consumer experience across the organization, influencing product and service strategy direction.

Build team capabilities: mentor CX strategy team members and contractors, fostering continuous learning and industry awareness.

Champion digital transformation: lead cultural shifts in how CX functions within R&D and broader organizational context. Ensure CX strategy meets agreed milestones, mitigating risk and maximizing process efficiency.

Qualifications

Experienced putting design thinking in practice, end to end.

Service design expertise and experience with multi‑layer experience analysis (users, data flows, system structures).

Able to question the initial space and the assumptions behind the brief.

Know how to 'open up the solution space' and run ideation sessions.

Articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP.

Experienced running collaboration and co‑creation workshops.

Experienced creating new products or services from scratch.

Experienced creating solutions with AI/ML.

Systems thinking.

Experienced mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders.

High EQ to manage different stakeholders within the organization and understand how to bring them along.

Affinity with science (biology, chemistry), or prior experience in pharma, healthcare or life sciences is strongly preferred.

Minimum 5+ years of hands‑on CX/UX strategist at a large global enterprise, agency, consulting or start‑up/scale‑up is a must, in the context of digital product/services or software design.

Bachelor’s degree in any field. Master’s degree and/or MBA is a plus.

Desired Traits

You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.

Agility, decisiveness, resilience, transparent communication, openness with strong attention to detail.

Comfortable with change and ambiguity: you are naturally confident in a shifting world.

You bring the ability and interest to help lead cultural shifts in the organization including digital transformation.

You have an intellectual curiosity that inspires others around you.

Culturally curious, you are willing to work in an international environment.

Benefits

Supportive, future‑focused team that brings the miracles of science to life.

Endless opportunities to grow your talent and drive your career, through promotion or lateral move, at home or internationally.

Thoughtful, well‑crafted rewards package that recognizes your contribution and amplifies your impact.

Wide range of health and wellbeing benefits including high‑quality healthcare, prevention and wellness programs and at least 14 weeks’ gender‑neutral parental leave.

Digital innovation and responsible AI system risk management strategy.

Daily opportunities to collaborate and share knowledge in an environment based on open dialogue and mutual respect.

Salaries range: $133,500.00 - $192,833.33 USD. All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the company.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affitive Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status, sex, gender, gender identity or expression, sexual orientation, disability, veteran or military status or liability for military status, domestic violence victim status, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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