Customer Experience Specialist - PT

Pay
Hourly wage: $19.00 per hour, plus an incentive program that can add up to $5 per hour for exceptional customer service.

What You’ll Do

Deliver a best‑in‑class experience for all customers, ensuring a welcoming, professional, and personalized interaction.

Collaborate with team members and management to coordinate timely vehicle pick‑up and drop‑off.

Communicate proactively with premium‑level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.

Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Provide premium customer experience by delivering vehicles directly to customers.

What We’re Looking For

Minimum 1 year of experience in a customer service role, preferably hospitality or car rental.

Professional, friendly demeanor with a focus on customer satisfaction.

Strong verbal and written communication skills.

Technologically proficient and comfortable using various mobile devices.

Valid driver’s license.

Must be 18 years of age and legally authorized to work in the United States.

Ability to work in a fast‑paced environment with strong multitasking and organizational skills.

Flexibility to work various hours, including evenings, weekends, and holidays.

Willingness to work outdoors in all weather conditions.

On‑site requirement: this position requires regular, on‑site presence and cannot be performed remotely.

Physical ability to lift up to 50 pounds and perform the necessary vehicle handling tasks.

Perks

Bi‑weekly or weekly wage, depending on location.

On‑the‑job training.

Paid time off.

Medical, dental, and other insurance.

Flexible spending account opportunity up to $270 tax‑free for public transportation or parking expenses.

Retirement benefits (401k).

Employee discounts, including discounted car rental and discounted purchase prices on Avis/Budget cars.

Equal Opportunity Employer Statement
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable law.

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