Fashion Sales Advisor & Style Concierge

Responsibilities

Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available.

Engage in conversations with customers to provide a great service experience.

Guide customers through fashion trends, stories, and products in all areas of the store.

Effectively promote and sell products to customers.

Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.

Represent yourself and the H&M brand positively during all customer interactions.

Support commercial or operational actions to reach sales targets with the store management team.

Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.

Share relevant product and fashion knowledge with customers.

Retain and share service, fashion, and store operations knowledge and skills with colleagues.

Follow all procedures, routines, and legal requirements in all areas of the store.

Give and receive feedback with colleagues to learn, develop, and support each other.

Participate in relevant onboarding, introduction processes, trainings, and courses for your role and future development.

Complete the garment cycle from unpacking and refill to steaming, ensuring good garment care.

Operate fitting room and checkout areas according to best practice and processes.

Contribute to a clean and tidy sales floor and back of house, including stockrooms.

Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.

Maintain good stock levels with replenishment routines on the sales floor.

Maintain best practice for in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store).

Support opening and closing of the store.

Follow all health and safety guidelines and legal requirements applicable to the role.

Qualifications

Passionate about fashion and everything created in-store.

Motivated by giving customers a great experience.

Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.

Enjoys working in a collaborative and dynamic environment.

Has sales experience in a dynamic and collaborative environment that can be applied to this role.

Experience with customer service in fashion, retail, or other service‑related industries.

Benefits

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.

We are a values‑driven organization guided by our seven unique values.

Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.

Inclusive company culture encouraging authenticity at work.

Access to a large global talent community with unlimited career growth and aspirations.

Comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, paid time off, and a community day to serve local community.

Ability to express personal style with an employee discount at H&M, Other Stories, and COS.

Job Status & Compensation
Hourly, Non‑Exempt

$16.00 per hour

EEO Statement
EEOC Code: SLS

We are committed to providing reasonable accommodations for applicants with disabilities.

Location
155 Dorset Street, South Burlington, United States

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