Consumer Bank Product Portfolio Operations - Planning & Strategic Communications

The Consumer Bank (CB) Product Portfolio Operations team is responsible for advancing CB product operating models and mobilizing product teams to deliver initiatives at scale that align with CB Strategic Objectives.

As a Product Portfolio Operations Associate in Consumer Bank agile product portfolio, you will play a key role in supporting the alignment of product investments and roadmaps to Consumer Bank Strategic Objectives. You will help mobilize product teams to deliver large‑scale initiatives by preparing executive‑level presentations, memos, and communications that update senior leaders on product portfolio priorities and progress. Through collaboration with cross‑functional partners and a focus on continuous improvement, you will contribute to better business and product outcomes across the organization.

Job responsibilities

Support efforts to coordinate across products to ensure delivery against business objectives

Aid in collecting key inputs from across products to ensure our full product‑line framework highlights core cross‑product priorities, sequencing, and trade‑offs

Calculate basic metrics for portfolio management operations

Develop change initiative materials

Prepare high‑quality executive communications, presentations, and reporting

Track and document product investment decisions, roadmaps, and key initiatives, ensuring accuracy and timely updates

Contribute to the development and maintenance of planning processes and deliverables, including portfolio roadmaps and performance metrics

Collaborate with product, technology, design, and data teams to collect information and monitor initiative status

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in program management or performance optimization

Proven ability to support implementation of operational effectiveness initiatives

Prior experience using techniques and tools related to data analytics

Bachelor’s degree in Communications, Business, or related field

Exceptional writing, editing, and verbal communication skills, with a proven ability to craft compelling narratives and deliver impactful storytelling tailored for executive‑level presentations

Proficiency in Microsoft Suite (Word, PowerPoint, Excel), Confluence, and Jira

Skilled at translating complex information into clear, engaging, and persuasive messages that resonate with senior audiences

Exceptional attention to detail and strong analytical skills

Strong organizational and project management skills, with the ability to manage multiple high‑priority initiatives simultaneously

Demonstrated capability to influence, align, and build consensus among stakeholders across the organization to drive successful outcomes

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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