Director, National Accounts & Client Development

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Director, National Accounts & Client Development

FullTime US
6 days ago Requisition ID: 1037
Salary Range:

$130,000.00 To $150,000.00 Annually
Organizational Overview
Ponos Management, Inc. is a mission-driven healthcare organization dedicated to improving outcomes for Medicaid populations through a physician-led, value-based care model. Our integrated approach addresses social, behavioral, physical, and economic barriers to care by delivering coordinated services designed to improve quality of life and reduce unnecessary hospital utilization.

Ponos Care supports individuals living with complex and chronic conditions by providing personalized care pathways that integrate medical treatment, behavioral health services, and community-based resources. Through collaboration with interdisciplinary teams, we ensure members receive holistic and continuous care that supports long-term stability and improved health outcomes.

Ponos Care continues to expand nationally, delivering innovative care management and eligibility alignment solutions that improve member outcomes and support healthcare system efficiency.
Position Overview
The Director, National Accounts and Client Development serves as a strategic relationship partner supporting payer relationships, healthcare clients, referral partnerships, and operational growth initiatives. This role is responsible for strengthening enterprise relationships, driving customer satisfaction and retention, supporting strategic growth opportunities, and enhancing overall client experience.
This position works closely with executive leadership, clinical operations, analytics, and operational teams to support implementation efforts, service delivery optimization, and long-term partnership success. The ideal candidate thrives in a fast-paced, entrepreneurial, and fully remote environment while balancing customer success, strategic relationship management, operational collaboration, and business growth initiatives.
The Director, National Accounts and Client Development plays a critical role in supporting organizational expansion, client engagement, and healthcare innovation initiatives aligned with PonosCare’s mission to transform virtual chronic pain care delivery.
Core Responsibilities
Manage and strengthen enterprise clients and strategic healthcare relationships.
Drive client engagement, satisfaction, retention, and operational partnership initiatives.
Support onboarding and implementation of new programs, partnerships, and services.
Collaborate with clinical, analytics, operational, and executive teams to create presentation decks for new client development in new eastern regions.
Identify opportunities for strategic growth, partnership expansion, and market engagement.
Lead virtual meetings, presentations, and relationship management activities with key stakeholders.
Maintain proactive, professional, and solution-oriented communication across all levels of the organization.
QUALIFICATIONS AND EDUCATION
Bachelor’s degree in Business Administration, Healthcare Administration, Marketing, Communications, or related field preferred
Minimum of 5 years of experience in account management, customer success, enterprise relationship management, business development, or strategic partnerships
Experience working within healthcare, SaaS, technology, consulting, or service-based industries preferred
Demonstrated success managing strategic client relationships and driving retention and growth
Exceptional communication, relationship-building, and organizational skills
Ability to work independently and effectively within a fully remote environment
Strong presentation and stakeholder engagement capabilities
Experience supporting cross-functional collaboration and operational initiatives preferred
Core Competencies
Customer Success & Client Retention
Strategic Relationship Management
Business Development & Growth
Executive Communication
Operational Collaboration
Remote Team Engagement
Problem Solving & Innovation
What Makes This Opportunity Different
100% remote and flexible work environment
Direct exposure to executive leadership and healthcare innovation initiatives
Opportunity to help shape the future of virtual chronic pain care
Collaborative and entrepreneurial culture focused on innovation, quality, and human connection
Opportunity to support meaningful healthcare transformation initiatives nationwide
EEO STATEMENT
We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. We believe inclusion strengthens our organization and enhances our ability to serve members and communities nationwide. We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the recruitment and employment process.

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