Night Ops Manager — Lead 25+ Team, Peak Shifts

Operations Manager – Chick‑fil‑A Crossville
We are seeking a passionate and driven

Operations Manager

for Chick‑fil‑A Crossville who will help lead restaurant operations at night while building a high‑performing team culture. This hands‑on leadership role is responsible for driving operational excellence, developing future leaders, and ensuring every guest receives the remarkable experience Chick‑fil‑A is known for.

Role Responsibilities

Lead daily restaurant operations including Front of House, Back of House, and Drive‑Thru

Develop, coach, and hold accountable teams of 25+ team members

Drive operational excellence through hands‑on leadership

Manage labor, scheduling, and operational efficiency

Ensure strict adherence to food safety and quality standards

Maintain high guest satisfaction through consistent service excellence

Identify operational challenges and implement real‑time solutions

Train and develop team members into future leaders

Support restaurant operations during high‑volume shifts and peak periods

Reinforce a culture built on teamwork, humility, and servant leadership

Qualifications

2+ years of leadership experience (restaurant or hospitality industry preferred)

Ability to work 5 nights per week (required)

Understanding of food safety standards and shift operations

Alignment with Chick‑fil‑A’s values of Teamwork, Integrity, Excellence, and Humility

Benefits

Health Insurance

Paid Vacation

Tuition Discounts at over 100 colleges

Never work on Sundays

Overtime available

Apply now and you will be contacted ASAP.

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