Senior Specialist, Orchestration & Governance - NYC Hybrid

Senior Specialist, Orchestration & Governance - NYC Hybrid

Role Overview
We are looking for a Sr. Specialist, CRM Orchestration & Governance to help design, operationalize, and scale McAfee’s CRM orchestration and governance frameworks. This role ensures journeys are built on strong data foundations and follow consistent, high-quality standards.

This is a Hybrid position located in the New York City area. You will be required to be on-site on an as-needed basis. When you are not working on-site, you will be working from your home office. We are only considering candidates within a commutable distance to NYC and are not offering relocation assistance at this time.

About The Role
As a Sr. Specialist, CRM Orchestration & Governance, you will support the strategic backbone of McAfee’s CRM program. You will work closely with lifecycle strategists and Marketing Operations to ensure journeys are orchestrated correctly, data is used consistently, and governance processes are followed.

This role is ideal for someone who loves structure, systems, and making complex CRM ecosystems run smoothly.

Key Responsibilities Include

Supporting the design and upkeep of CRM orchestration frameworks and standards

Partnering with lifecycle teams to ensure journeys align with governance and orchestration best practices

Defining and documenting segmentation rules, triggers, and orchestration logic

Supporting campaign QA, troubleshooting, and optimization recommendations

Helping maintain CRM documentation, playbooks, and operating procedures

Collaborating with Data & Analytics to validate attributes and audience logic

Monitoring CRM health, performance signals, and operational risks

You Likely Have

3-5+ years of experience in CRM, marketing operations, or lifecycle marketing

Hands‑on experience with CRM or marketing automation platforms

Strong understanding of segmentation logic, triggers, and campaign orchestration

Comfort working across multiple stakeholders and teams

A passion for documentation, governance, and operational excellence

Strong problem‑solving and analytical skills

Company Overview
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits And Perks

Bonus Program

401k Retirement Plan

Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage

Paid Parental Leave

Support for Community Involvement

14 Paid Company Holidays

Unlimited Paid Time Off for Exempt Employees

96 Hours of Sick Time and 120 Hours of Vacation for Non‑Exempt Employees Accrued Each Year

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

The starting pay range for this position is $93,370.00-$153,400.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner.

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