Hybrid Salesforce Portal Support & UAT Analyst

Our government client is looking for an experienced

Application Support Analyst

on a hybrid 12+ months renewable contract opportunity in Hartford, CT. Position: Application Support Analyst | W2 RATE - $45-50/hr | hybrid - 1 day onsite.

Duties
The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities. Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation. The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.

Deliverables

End-user technical support responses and resolutions

Issue triage, documentation, and tracking in Azure DevOps and JIRA

Support tickets with troubleshooting notes

Feedback documentation for enhancements and new portal features

UAT support for Salesforce and Single Entry Portal releases

User support guides, knowledge base entries, or process documentation as needed

Work will be ongoing throughout the engagement, supporting bi-weekly or monthly release cycles. Major activities include onboarding, portal enhancement support, UAT cycles, user feedback gathering, and Single Entry Portal rollout support.

Responsibilities

Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal

Assist technical analysts with enhancements, testing, and documentation

Participate in agile ceremonies, backlog refinement, and release readiness discussions

Perform root cause analysis and collaborate with developers on bug resolution

Support UAT test cycles and portal validation activitiesMaintain clear communication with stakeholders and users

Successful fulfillment of support responsibilities, timely response to user-reported issues, accurate documentation, effective communication with technical analysts, and positive feedback from business stakeholders.

Required/Desired Experience

Windows 10

Adobe Acrobat

Communication skills both verbal and written

IT communication specialist

Learning ability

Software troubleshooting

Teamwork

Microsoft Office

EEO Statement: Vector Consulting, Inc. is an equal opportunity employer and encourages applicants from all backgrounds.

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