Field Talent Scout & Retention Champion

Role Summary
The Field Team Recruiter (FTR) owns the full recruiting funnel for front-line positions at East Coast Facilities. This is an outbound, high-touch role — FTRs spend significant time in the community sourcing candidates rather than waiting for applicants to find ECF. The FTR is accountable for every stage of the pipeline, from opening a requisition through a candidate’s first 90 days as an employee.

Why This Role Exists
Front-line workforce quality directly drives client satisfaction and contract retention. This role exists to replace ad-hoc hiring with a proactive, metrics-driven recruiting function — one that owns not just the hire, but the quality and retention of every person brought in.

System Context: OMNIA & CAMPO
All recruiting activity at ECF runs through the OMNIA HR Suite.

OMNIA

– ECF’s system of record for all HR data and recruiting workflows. All pipeline activity, verifications, offers, and approvals live in OMNIA.

CAMPO

– ECF’s native field app. Candidates apply and e-sign offers through CAMPO. The same account becomes their employee profile on hire.

E-Verify

– East Coast Facilities, Inc. is an E-Verify employer at all locations. Employment eligibility is verified for every new direct hire.

Core Responsibilities
Sourcing & Pipeline Development

Maintain a consistent field recruiting presence in the community — proactive outreach in public venues, not just inbound applications

Build and sustain a warm candidate pipeline through networking with current, former, and prospective employees

Manage open job requisitions in OMNIA and attend job fairs and recruiting events as directed

Screening & Candidate Quality

Conduct structured phone screens and advance qualified candidates to hiring managers for interviews

Apply skills testing and pre-hire certification requirements correctly for roles that require them before an offer can be extended

Maintain accurate, timely candidate records in OMNIA throughout the pipeline

Verifications

Drive all required pre-offer verifications to completion: drug screen, driver's license check, and background check

Coordinate with the designated background check reviewer and escape any flags to HR

Offer Management

Generate and manage offer letters in OMNIA; confirm pay rates are within the HR-defined band before submission

Coordinate the offer approval process and monitor candidate response through CAMPO

Manage counter offers and candidate communication through to signed acceptance

Onboarding & Drop-off Prevention

Monitor the onboarding checklist for each placed candidate and flag any blockers to the Operations team

Stay in active contact with new hires between offer acceptance and first day to reduce no-shows and early exits

Retention & Exit Interviews

Track 30/60/90-day retention for all placed hires and review outcomes with the Operations Manager monthly

Conduct structured exit interviews on terminating field employees and report turnover trends to leadership

Subcontractor Recruiting - Snow Removal Services

Source, vet, and onboard companies to provide snow removal services as ECF subcontractors within the assigned region

Own the full subcontractor relationship: outreach, qualification, contract execution, and ongoing management

Manage all subcontractor activity through OMNIA’s Managed Services Module

Reporting & Compliance

Submit weekly activity reports and maintain accurate pipeline records in OMNIA

Stay current on applicable employment law, I-9/E-Verify requirements, and ECF policy

Drug Screen Policy
For non-CDL roles, marijuana results are governed by state law at the service center location. Any other positive substance is disqualifying for all roles in all states. CDL roles: marijuana is always disqualifying regardless of state.

Qualifications Required

Fluent in English and Spanish, or English and Haitian Creole (spoken and written)

Minimum 3 years of experience in at least one of: facility services operations, outside sales, recruiting, or HR

Comfortable operating within a structured, system-driven workflow — all activity is logged in OMNIA

Strong communicator with proven ability to build rapport with diverse populations in community and field settings

Able to manage multiple open requisitions and candidate pipelines simultaneously

Valid driver's license with a clean driving record

Must pass a pre-employment drug screen and criminal background check

Preferred

Prior experience recruiting for hourly, high-volume, or field-based roles

Familiarity with ATS platforms, I-9/E-Verify processes, or background check integrations

Experience with subcontractor or vendor relationship management

Experience conducting exit interviews or analyzing turnover data

Winter Season Operations

Operate plow trucks, loaders, and specialized snow removal equipment

Shovel snow and use walk-behind blowers safely and efficiently

Apply salt and de-icing materials accurately and responsibly

Support pre-storm planning and operational staging

Assist with post-storm cleanup, equipment servicing, and restocking

Work Conditions
Travel
Regular travel throughout the assigned region is required. Periodic travel to other ECF service centers for training or coverage. Air travel is occasionally required.

Physical Demands
Extended periods of standing, walking, and driving. Must occasionally lift up to 60 lbs. Work may occur outdoors or in variable environments.

Schedule
Standard business hours with flexibility for community outreach, job fairs, and emergency staffing needs. Some evening or weekend availability may be required.

Security
Employees must remain drug-free and be able to pass security background checks required for access to ECF’s client sites. A valid driver's license in good standing is required throughout employment.

The above describes the general nature and level of work expected in this role. It is not an exhaustive list of all responsibilities, duties, or skills. East Coast Facilities, Inc. reserves the right to modify this job description at any time.

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