Shift Lead: Fast-Paced Customer Experience Leader

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

Shift Leader Responsibilities

Coaching staff to deliver amazing customer service

Producing high quality food

Delivering the Jersey Mike’s experience

Cash handling

Following the Learning Management System Training Program

Developing others for career growth

Enforcing policies and procedures

Participating in local and national marketing initiatives

Building sales

Maintaining cleanliness and proper sanitation practices in the establishment

Being certified in all four positions of the restaurant

Effective communication

Having a sense of urgency

A Shift Leader is expected to:

Move or transport up to 50 lbs without assistance unless a medical notation is made, whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability

Work 38-40 hours per week

Have the ability to get to and from work

Communicate with the GM/AGM/DM of any issues they are having

Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily

Additional Responsibilities

Create food consistent with Jersey Mikes high quality standards

Maintain restaurant that is noticeably cleaner than others

Work in a fast‑paced team driven atmosphere

Ability to multitask and work with a sense of urgency

Interface with customers and provide an exceptional experience

Full understanding of the term’s accountability and integrity

Key Holder

Perform all tasks related to opening and closing of store

Knows how to bake bread and perform all prep

Manage and lead crew of 2 to 5 people

Proficient in slicing

Qualifications

Education: High school degree or equivalent

1 Year QSR experience preferred

Must be 18 years or older to operate the slicer

Serve Safe Certification – Food Handler

Must have reliable transportation

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