Entertainment Lead: Stage & Show Ops (Part-Time)

Job Title
Entertainment Lead

Reports To:

Live Experience Manager

Working Hours:

Normal operational hours will vary based on park operations, including weekends, holidays, and evening performances.

Place of Work:

LEGOLAND® Florida Resort in Winter Haven, FL

Other:

Part-Time/Seasonal Contract

Job Summary
The Entertainment Lead will serve as a key operational leader within the Entertainment department at LEGOLAND® Florida Resort. This role combines the disciplines of stage management and company management, with responsibility for overseeing the daily operation of assigned shows, events, and guest experiences.

The Entertainment Lead will manage multiple performances and/or experiences daily within core offerings, ensuring the highest standards of show quality while leading, developing, and motivating cast and crew. This position acts as the central point of contact for performers, technicians, and operational teams, ensuring seamless delivery of entertainment offerings and an exceptional guest experience, with children and families as the primary focus.

Responsibilities

Provide daily leadership and operational oversight for all assigned entertainment shows, events, and experiences, ensuring artistic and technical integrity is always maintained

Maintain working knowledge of all show positions required for smooth and safe operation

Act as the primary day‑to‑day point of contact for performers, character teams, and technical staff, managing movement, coverage, and operational gaps

Ensure all entertainment offerings function consistent with IP standards

Complete administrative duties including: scheduling, timekeeping and payroll support, performance tracking, daily show reporting, show archiving and production book maintenance, updating standard operating procedures, and serving as Department Duty Manager as required

Supervise and support teams including technicians, performers, costume/dresser teams, ushers, and event support staff

Liaise with other departments and duty managers to ensure seamless resort‑wide operations

Conduct show audits and complete show reports to maintain performance standards

Support rehearsals and auditions for current and upcoming productions and events

Collaborate with production and technical teams on rehearsals, shows “put‑ins,” sign‑offs, and ongoing development needs

Lead, coach, and develop cast and crew by maintaining performance trackers, setting team goals, providing daily updates to department and resort leadership, and fostering a positive, inclusive, and guest‑focused working environment

Attend production, stage management, and development meetings as required

Ensure compliance with all health, safety, and operational standards, including participation in inspections and audits

Qualifications & Skills

Proven experience in stage management, entertainment operations, or live event production

Strong leadership and team management skills with the ability to motivate diverse teams

Excellent organizational and administrative skills with strong attention to detail

Ability to manage multiple shows, experiences, and priorities simultaneously

Strong communication and interpersonal skills

Experience working in theme parks, live events, or high‑volume entertainment environments preferred

Proficiency in Microsoft Office and production documentation practices

Ability to work flexible hours, including evenings, weekends, and holidays

A proactive, solution‑oriented mindset with the ability to adapt in a fast‑paced environment

Part‑Time/Seasonal Status Requirements

As a part‑time/seasonal employee, you are required to provide 3 days of consistent availability each week

Part‑time employees can expect to be scheduled all or a portion of their available days for a maximum of 30 hours per week

Benefits

Competitive Pay

Employee Assistance Program available

Complimentary Merlin Park admission

Be a part of a global talent network within RWS Global

Please note: While this is intended to be an accurate description of the job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.

Diversity and Inclusion Statement
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self‑expression and capabilities are a contribution to our culture, as well as our reputation, and achievements. So bring all of who you are, no questions asked.

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