On-Site Scheduling Maestro – Language Services

Description
Are you a master multitasker with a knack for solving puzzles and mind games? Do you thrive in fast-paced high-energy environments where no two days are the same? If you're nodding your head, keep reading – we might just have the perfect role for you!

Your Role
As a Scheduling Support Specialist, you'll be the maestro of our interpretation operations. This fast‑paced, dynamic role is crucial to ensuring our interpretation appointments are well‑coordinated and our clients receive top‑quality language services. Think air traffic controller, but instead of planes, you'll be intricately coordinating interpreters across multiple locations. It's high‑pressure, challenging, and incredibly rewarding.

What You'll Do (Responsibilities And Duties)

Oversee and manage our calendaring scheduling system for interpretation

Perform follow‑up, reporting and documenting measures

Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task

Be the friendly voice on the phone and provide exceptional customer service to clients and interpreters that leaves everyone smiling

Proactively coordinate interpreter assignments and communicate updates to clients & interpreters

Handle last‑minute requests and ensure seamless on‑demand services

Resolve scheduling conflicts with the finesse of a diplomat, professionalism and efficiency

The Fine Print

This is a Full Time, hourly position that will require in‑office work in our MURRAY UTAH OFFICE.

This job is in on location in our Murray Utah office, and you must be willing to commute and have reliable transportation.

Must be able to self‑motivate and work productively, independently and alone.

Hourly Rate: $21–24/hr Depending on Qualifications, Experience, Assessments, Etc.

Potential for working more hours as needs increase.

The schedule will generally include Sundays, with occasional Saturdays or holidays as needed.

90‑day probationary period followed by a performance review

Although there may be remote work opportunities, we prefer you work in office most of the time and this should be your expectation if you apply. Please do not apply if you live out of the state of Utah or out of the country.

Requirements

Proven ability to excel under pressure in fast‑paced environments

A love for solving complex puzzles and problems and just making things work

Thrive and adapt in rapidly changing situations

Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game

Problem‑solving: Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned. All with a smile!

Eagle‑eyed meticulous attention to detail and accuracy

Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters’ assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status

Multitasking & Time Management: Meticulously organize and monitor workflow Efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines

Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered

Excellent communication skills across multiple channels

Proficiency in relevant scheduling software and tools

A collaborative, positive attitude that lifts up the whole team

Unwavering commitment to confidentiality and professionalism

Flexibility to adapt to changing schedules and responsibilities

Take Initiative: Ability to work independently and take ownership of tasks

Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges

A mind for strategy and efficiency, always looking for ways to optimize processes

Displays cultural sensitivity and respect for diversity

Work productively and stay on task and be self‑motivating

Work independently and make decisions without guidance

Live in or near Murray Utah within reasonable commuting distance with reliable transportation to and from our office

Training must be completed in person in office

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