Store Floor Supervisor & Customer Experience Lead

ALOHA Collection is a fast growing lifestyle brand that was born out of a love of travel, adventure and the ocean. This California based brand with Hawaiian roots located in Encinitas, CA focuses on travel accessories. Travel is our inspiration, the beach is our home.

ROLE OVERVIEW
As a Floor Supervisor, you support the store management team to maintain the ALOHA Collection brand by delivering best-in-class service, selection, and value to our customers. You will oversee the sales associates, and act as the Manager-on-duty in the absence of a store manager.

WHAT YOU’LL DO

Through sales floor leadership, ensure associates are greeting and presenting credible product solutions to all customers; ensure customer satisfaction standards are being met in the department

Ensure that store operations run smoothly throughout the day while providing a tidy, clean, and welcoming environment.

Commits to understanding all aspects of the ALOHA brand as well as extensive

Stocks shelves, counters, or tables with merchandise.

Sets up and maintains advertising displays or arranges merchandise on counters or tables to promote sales.

Stamps, marks, or tags price on merchandise.

Obtains merchandise requested by customer or receives merchandise select by customer.

Answers customer's questions about the brand, products and usage, location, and price.

Attends customer complaints and works to resolve any problems to restore and promote good public relations.

Total price and tax on merchandise purchased by customers to determine purchase total.

Accepts payment and makes change.

Wraps or bags merchandise for customers.

Receives, examines, and processes customer returns.

Cleans shelves, counters, or tables.

Keeps record of sales, prepares inventory of stock, and orders merchandise.

Stays informed about all relevant company information.

EXPERIENCE WE’RE LOOKING FOR

Ability to maintain attention to detail and solve problems in a fast-paced environment

Exceptional customer service

Great written and oral communication - Speaks clearly and persuasively in positive or negative situations

Works well in group problem solving situations

Adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date

WHAT YOU’LL BRING TO THE TABLE

A team player who can balance team and individual responsibilities

Contributes to building a positive team spirit with the ability to build team morale

Adaptable and flexible to our customers needs

Treats people with respect; works with integrity and principles; upholds organizational values

Ability to take initiative

Great and positive attitude

Must be able to work weekends

WHAT WE OFFER
From the start, our founders, Heather and Rachael, envisioned a company culture that was dynamic, intentional and sustainable. We provide education about Hawaiian culture and opportunities for personal and professional growth for every member of Team ALOHA. We believe in work-life balance and trust, which is why we offer flexible remote working options and show up with compassion when life’s unexpected moments arise. And if you haven’t heard, we LOVE working together!

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Schedule

Full-Time, Hourly Position

Must be available to work nights and weekends

May be required to work holidays

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