Customer Communications Coordinator

We are looking for someone who genuinely enjoys communicating with people and helping keep their lives moving forward during stressful situations.

This is not a sales job.

This is not a “sit behind a desk and hide” job.

This is a people job.

When someone is involved in an accident, they are usually frustrated, stressed, overwhelmed, or confused. Your role is to help make the experience feel organized, calm, professional, and human.

At J&L Auto Body, communication matters.

We are looking for someone who is positive, organized, dependable, and comfortable talking with customers throughout the repair process.

Responsibilities

Call and update customers on repair progress.

Communicate with insurance-related customers regarding timelines and status updates.

Answer incoming phone calls and assist customers professionally.

Help greet and assist walk-in customers.

Keep communication clear, friendly, and organized.

Help ensure customers never feel forgotten or left in the dark.

Support the front office with day-to-day communication tasks.

Qualifications

Strong communicator with a positive personality.

Someone who genuinely enjoys helping people.

Organized and dependable.

Comfortable with phones, computers, and technology.

Professional but personable.

Able to multitask and stay calm under pressure.

Someone who follows through and takes ownership.

You do NOT need automotive or collision repair experience. We can teach the industry side. We care far more about attitude, communication, professionalism, and energy.

Part‑Time Position Details

Flexible scheduling opportunities.

Professional work environment.

Positive team culture.

Opportunity to grow within the company.

This Position is Not For

Someone who dislikes talking to people.

Someone who struggles with organization or follow-through.

Someone looking to do the bare minimum.

We are looking for somebody who brings positive energy, cares about people, and takes pride in making customers feel informed and taken care of. If that sounds like you, we’d love to hear from you.

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