Brand General Manager

About Presto

Presto is the leading Voice AI company for restaurant drive-thrus, operating at scale in complex, noisy, customer-facing environments. As the AI partner to more than a dozen of the most iconic American restaurant brands, Presto is building one of the most impactful real-world applications of AI that directly impacts revenue, labor efficiency, and a magical guest experience for millions of people.

AI is not a feature at Presto; it is the foundation of how we build, evaluate, and evolve our products. We operate at lightning-speed iteration cycles and are solving some of the hardest problems in Voice AI. We are backed by Remus Capital, were a Y Combinator company, and are headquartered in Silicon Valley.

This may not be the right fit for you if you are looking for a traditional 9-to-5 environment. We move at the pace of AI. Change is constant, and roadmaps evolve quickly. Presto is for builders, experimenters, and problem-solvers who thrive in ambiguity, learn continuously, and are excited to shape the future of real-world AI alongside a high-performance team.

The Role

We are looking for a Brand General Manager to take full ownership of one of Presto's most important enterprise brand accounts and scale it from approximately $500K ARR today to its full potential of $50M+ ARR. This role is not customer success, account management, or general management; it is executive ownership. You are the CEO of the account, owning the trajectory of the brand on Presto's platform: quality of the customer experience, expansion strategy, operator relationships, and ultimately whether the product earns the right to go from a handful of stores to a full national deployment.

This role sits at the intersection of enterprise selling, customer experience ownership, and AI-native product delivery. You will sell the next phase of expansion and ensure the product earns the right to expand by delivering an exceptional experience. You will lead a cross‑functional team, partnering directly with a Forward Deployed AI Product Builder who handles technical execution and deployment, while you own the commercial relationship, sales cycles, stakeholder map, rollout sequencing, and the standard for what “great” looks like at every store.

The right person for this role thinks like a founder, sells like a strategist, and is obsessed with product quality. You see the full chess board of an enterprise expansion, from pilot success metrics to procurement cycles to franchisee economics, and you know how to move all the pieces to close. You also listen to real orders, care deeply about the guest experience, and will investigate a bad interaction. This role is based in the Atlanta area; travel to franchise markets will be required.

What You'll Do

Own the Customer Experience

• Be the single most accountable person for the quality of the AI experience at your brand, across every store, every daypart, and every order
• Listen to real orders regularly; develop a deep, intuitive understanding of what the experience feels like for guests and crew members
• Set the quality bar and hold the team to it; identify experience gaps, escalation patterns, and friction points, then drive rapid resolution
• Partner with the Forward Deployed AI Product Builder and engineering teams to translate CX insights into product improvements that ship fast
• Track and own core experience metrics: accuracy, speed of service, guest satisfaction, escalation rates, and upsell performance

Sell and Expand the Account

• Own the full sales cycle for each phase of expansion, from building pipeline within the account to negotiating terms to closing commitments for new store rollouts
• Lead the strategic sale from pilot to full-fleet deployment, navigating corporate buying committees, franchise advisory councils, and regional operator groups
• Proactively identify and pursue the next tranche of growth: new regions, new franchisee groups, new dayparts, new store formats, and incremental product features
• Build the business case for expansion at every stage: ROI analyses, performance data packages, and executive presentations tailored to each decision maker
• Sequence the rollout intelligently; know which conversations to have now and which to stage for later based on readiness, economics, and strategic value
• Negotiate and close expansion agreements, renewals, and pricing structures
• Own a revenue target for your account and build the plan to hit it

Own the Product Trajectory for Your Brand

• Serve as the voice of the customer inside Presto; translate what operators and guests need into clear product priorities
• Own the product roadmap for your brand in partnership with the Forward Deployed Builder, ensuring the AI system continuously improves against the metrics that matter
• Drive feature adoption: when new capabilities launch, ensure they are configured, tested, and delivering value at your brand
• Understand your brand's menu, operations, and guest expectations deeply enough to be a credible product partner, not just a commercial one
• Ensure your brand's deployment is always running the best version of the product and that learnings are flowing back to the platform team

Lead the Cross‑Functional Account Team

• Serve as the single point of accountability for everything that happens with your brand at Presto
• Partner directly with the Forward Deployed AI Product Builder who owns technical delivery, deployment, and system performance
• Align engineering, product, deployment operations, support, and leadership around account priorities and timelines
• Set the pace and standard for the team; create clarity about what matters, what's next, and what good looks like
• Escalate intelligently: know when to solve problems yourself and when to pull in executive support

Build Operator Trust and Adoption

• Develop strong, trust‑based relationships with corporate leadership, franchise operators, and regional managers
• Drive adoption by translating AI system performance into the language operators care about: speed, accuracy, labor savings, and guest experience
• Spend time in the field; visit stores, observe operations, and bring real‑world context back to the product and engineering teams
• Turn successful deployments into case studies, internal playbooks, and referenceable proof points that accelerate expansion

Shape the Playbook

• Presto has Brand GMs running each of our major brand accounts; you will contribute to and raise the bar on the shared operating model that makes this team effective
• Document and codify repeatable processes for account expansion, CX management, stakeholder engagement, and cross‑functional coordination
• Partner with Presto leadership to refine go‑to‑market strategy based on what you learn in the field

How This Role Works with the Forward Deployed AI Product Builder

• Brand GM: Selling, expansion strategy, revenue targets, stakeholder relationships, customer experience ownership, quality standards, business case development, operator adoption, franchise navigation
• Forward Deployed Builder: Technical execution, AI system performance, engineering coordination, deployment operations, product development, production monitoring

It’s Important to Us That You Have

• 4-5+ years of experience in high‑performance business roles: management consulting (MBB or strong boutique), founder/operator experience, enterprise sales, business development, or general management at a high‑growth technology company
• A builder's mentality: you have created something from scratch, whether that was a company, a new business line, a market entry, or a major account expansion, and you can point to the results
• Deep customer empathy and quality obsession: you care about the end‑user experience at a granular level and will personally investigate why something isn't working
• Strategic selling ability: you understand how enterprise deals work, how buying committees make decisions, how to build and run a sales pipeline within a single account, and how to close
• Comfort leading cross‑functional teams through influence rather than authority, setting priorities, and driving execution across engineering, product, and operations
• Strong analytical skills: you build your own models, interpret data, and make decisions grounded in evidence, not intuition alone
• Exceptional communication skills: you can present to a C‑suite audience, write a compelling business case, and have a direct conversation with a franchisee about what's working and what isn't
• High ownership mentality with comfort operating in ambiguity, incomplete information, and evolving priorities
• A genuine interest in AI and technology, with the ability to learn quickly and speak credibly about how the product works, even if your background is not technical

It Would Be Great If You Had

• MBA from a top‑tier program or equivalent analytical training
• Experience in restaurant, QSR, franchise, or multi‑unit retail environments
• Background in AI, SaaS, or enterprise technology go‑to‑market
• Experience with usage‑based or consumption pricing models
• Track record of growing an account or business unit from early revenue to $10M+ ARR
• Familiarity with franchise business models, including franchisor/franchisee dynamics, co‑op structures, and regional operator groups
• Prior experience deploying technology into distributed physical environments (stores, restaurants, warehouses, field operations)

Location

This role is based in Atlanta, GA, operates remotely, and travel to franchise markets will be required.

Compensation & Benefits

The U.S. OTE for this position is approximately $140,000 - $180,000 annually plus equity. Compensation is determined by role, level, location, and individual experience. Presto’s compensation philosophy rewards high performers and aligns incentives with long‑term value creation through meaningful equity participation.

Benefits for U.S.-based employees include medical, dental, and vision insurance, a 401(k) program, and paid time off (PTO). Learn more at

Our Commitment

We value people from all walks of life and are committed to building an inclusive, equitable work environment. We strongly encourage candidates from historically underrepresented backgrounds to apply. Presto Phoenix, Inc. is an equal‑opportunity employer.

If you need an accommodation to access the application or interview process, please contact

#J-18808-Ljbffr