Tier I Support Agent

Job Description

Job Description

OneSource Building Technologies provides world-class voice and data infrastructure services to mid-tier and large enterprises, both domestically and internationally. With expertise across three key areas—provisioning and maintenance services, management and monitoring services, and workforce augmentation—OneSource delivers tailored solutions for asset management, network installation, and specialized technology staffing. Headquartered in Houston, Texas, the company focuses on driving business value, reducing costs, and maximizing efficiency for its clients. By partnering with OneSource, organizations experience innovative solutions and meaningful growth opportunities.

This Tier I role is dedicated to our POTS Replacement Network Operations Center. The Tier I agent will be responsible for providing basic support, proactive monitoring, ticket management and incident response, and reporting. The Tier I agent will work closely with our operations and staging teams.
Company Description OneSource Building Technologies provides world-class voice and data infrastructure services to mid-tier and large enterprises, both domestically and internationally. With expertise across three key areas—provisioning and maintenance services, management and monitoring services, and workforce augmentation—OneSource delivers tailored solutions for asset management, network installation, and specialized technology staffing. Headquartered in Houston, Texas, the company focuses on driving business value, reducing costs, and maximizing efficiency for its clients. By partnering with OneSource, organizations experience innovative solutions and meaningful growth opportunities.

Company Description

OneSource Building Technologies provides world-class voice and data infrastructure services to mid-tier and large enterprises, both domestically and internationally. With expertise across three key areas—provisioning and maintenance services, management and monitoring services, and workforce augmentation—OneSource delivers tailored solutions for asset management, network installation, and specialized technology staffing. Headquartered in Houston, Texas, the company focuses on driving business value, reducing costs, and maximizing efficiency for its clients. By partnering with OneSource, organizations experience innovative solutions and meaningful growth opportunities.